Desktop Support Analyst

Fixed Term Position

JOB PURPOSE:
Under direct supervision, provide technical support to end-users for computer hardware, software, and network related problems.

CORE DUTIES:

• Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible.
• Resolve basic end-user problems, escalate as appropriate.
• Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.
• Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.
• Update daily status reports and shift handover reports if applicable.
• Apply security best practices.
• Gather and record asset inventory and software license information.
• Ensure users are assigned appropriate resources.

Education & Experience: Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.

Knowledge, Skills and Abilities:

• Strong communication and interpersonal skills.
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for problem troubleshooting.
• Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

The expected pay range for this position is $44.40 - $49.88 per hour.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

About Stanford University’s Hoover Institution: The Hoover Institution on War, Revolution, and Peace is a public policy research center devoted to the advanced study of economics, politics, history, and political economy—both domestic and foreign—as well as international affairs.

With its eminent scholars and world-renowned library and archives, the Hoover Institution seeks to improve the human condition by advancing ideas that promote economic opportunity and prosperity while securing and safeguarding peace for America and all humanity.

Job Types: Full-time, Temporary

Pay: $44.40 - $49.88 per hour

Work Location: In person