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Desktop Support Engineer 1

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About Company

Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.

45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT infrastructure company you can trust.

With over 800 employees serving through 41 service locations and 5 offices across India, we provide infrastructure management services, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more.

Partnering with major OEMs, we offer Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance services to our esteemed clients.

Customized solutions, certified professionals, quick responses, and our adaptable attitude towards customer care for your IT infrastructure needs make us 'The X factor in your IT.’

Our Vision: To be the best-in-class in IT services in India and overseas.

Our Mission: To provide customized services and solutions and be the No. 1 choice for all IT needs.

Job Description

  • Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain desktop/laptop systems, printers, and other peripherals.
  • Provide support for Microsoft Office 365, Windows OS, and other business applications.
  • Manage user accounts, permissions, and access rights in Active Directory.
  • Escalate complex issues to higher-level support or vendors when necessary.
  • Document issues, solutions, and procedures in the help desk knowledge base.
  • Assist with onboarding/offboarding of employees, including IT setup and access.
  • Maintain inventory of IT assets and ensure proper tracking.
  • Ensure compliance with IT policies and security protocols.

Department

Service

Open Positions

1

Skills Required

Desktop Support , OS Installation

Experience

1 to 3 years

Location

Nariman Point, Mumbai, Maharashtra, India

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