Operations Executive

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. Established in 1981, the company ranks among the world's leading training companies, offering a vast and comprehensive array of talent development programs. With a footprint across 40 nations, NIIT provides training and development solutions to individuals, enterprises, and institutions.

Job Description:

Role Requirements

• Strong knowledge of MS SQL Server (mandatory)
• 35 years experience in academic operations, exam management, or technical support (preferably NIIT)
• Hands-on with eNCORE/IEB Fusion Lite (Student Management System) & NAS (Assessment System)

Key Responsibilities

• Examination Operations Scheduling, monitoring, audits, grading key management via NAS
• eNCORE/IEB Fusion Lite Management – Student lifecycle, course setup, global education center support
• Helpdesk Support – First-line support for NAS/eNCORE/IEB Fusion Lite issues; IT escalation
• Course & Product Management – Course launches, assessment prep, courseware (NIIT/vendor)
• Certificate Processing – Student certificate requests, printing, issuance
• Data & Reporting – SQL-based troubleshooting, validation, MIS dashboards in Excel/Power Query/Power BI
• Stakeholder Coordination – Work with extended academic teams, vendors, and 20+ centers worldwide

Required Skills

• MS SQL Server expertise
• Proficiency in eNCORE/IEB Fusion Lite & NAS
• Strong MS Excel (Power Query certification preferred)
• Excellent organizational & stakeholder management skills
• Ability to manage multiple exams, courses & student support simultaneously

Qualifications

• Graduate (mandatory); Postgraduate in Operations/Administration preferred
• 2–3 years’ experience in examination operations/academic support
• Exposure to vendor management & global coordination