Desktop Support Engineer

Job Title: Desktop Support Engineer
Location: Onsite - Phoenix, AZ
Duration: 24-Month Contract (W2)
Pay Rate: $30-$33/hour on W2(Depending on Experience)
Shift: 2nd Shift - Monday through Friday, 4:00 PM - 12:00 AM

About the Role
Russell Tobin is supporting the hiring process for a Desktop Support Engineer on behalf of a leading enterprise retail organization. This is a fully onsite role based in Phoenix, AZ, providing first-level technical support to end users in a fast-paced corporate environment.
Key Responsibilities

• Provide first-level support for all end users
• Troubleshoot and resolve hardware, software, and voice/data communication issues
• Escalate incidents to appropriate teams when necessary
• Create clear, concise, and informative support tickets
• Track, monitor, and follow up on all tickets through to resolution
• Deliver timely updates and maintain strong customer communication

Required Skills & Experience

• Experience using ticketing systems (ServiceNow, Remedy, etc.)
• Ability to write technical support documentation
• Strong computer proficiency across hardware and software technologies
• Excellent customer service skills
• Strong verbal and written communication abilities
• Ability to multitask, prioritize, and work under pressure
• Willingness to work flexible hours when needed
• Prior customer service, call center, help desk, or desktop support experience required

#RTA

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 

Only applicable for San Francisco Candidates :  Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.