Desktop Support Engineer L1

Job Description

We are looking for a Desktop Support Engineer (L1) to provide technical assistance to end-users and ensure smooth IT operations. The ideal candidate should have strong troubleshooting skills and basic knowledge of hardware, software, and networking.

Key Responsibilities

Technical Support

• Provide Level 1 support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot OS (Windows), MS Office, and basic applications.
• Troubleshoot hardware issues (RAM, HDD, motherboard, peripherals, etc.).
• Basic troubleshooting of LAN, WAN, Wi-Fi connectivity issues.
• Manage user accounts, password resets, and basic Active Directory tasks.

User Support

• Provide on-site support for employees during login, setup, and basic IT issues.
• Maintain good communication and ensure minimal downtime for users.

Required Skills & Qualifications

• 6 Months–3 years of experience in Desktop/IT Support
• Good understanding of Windows OS, MS Office, and basic networking.
• Knowledge of printers, scanners, and basic hardware replacement.
• Strong communication and customer-handling skills.
• Basic knowledge of ITIL, service desk tools is an added advantage

Interview Date : 30th Nov 2025 Interview Time : 9:30 AM to 12:00 PM

Interview Address :Impact Infotech 704, 7th floor, ARK7 Tower, opp. Asopalavshowroom, near Nagrik store, Juhu Chandan Society, Jambli Naka, Thane West, Mumbai, Thane, Maharashtra 400601

Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person