Desktop Support Specialist

We’re looking for a tech-savvy problem-solver who loves helping people and can help keep the digital universe in order. Are you the kind of person who hears “my computer is acting weird” and instantly enters detective mode? Do you get a thrill out of solving tech mysteries and making someone’s day a little easier? If that sounds like you, we want to hear from you!

What You’ll Be Doing

• Be the first line of defense: Respond to staff seeking tech help through our ticketing system.
• Channel your inner tech detective: Use smart questions and diagnostic tricks to troubleshoot remotely.
• Fix all the things: Diagnose and resolve hardware and software issues on Windows, macOS, iOS, Android—basically, if it has a button, we need your brain.
• Help humans with their gadgets: Assist with setup, configuration, and troubleshooting for computers, peripherals, and software.
• Know when to call for backup: Escalate tougher issues to specialized teams.
• Document like a pro: Keep detailed logs in systems like ServiceNow (we love organized heroes).
• Check in and follow up: Make sure users are happy and problems stay solved.
• Save the network: Assist with connectivity woes and ensure everything plays nicely together.
• Be a tech mentor: Train and guide users on devices, tools, and best practices.
• Be part of the brain trust: Team up with IT colleagues to improve systems and procedures.
• Keep knowledge fresh: Update documentation and troubleshooting guides.
• Guard the gates: Ensure compliance with IT policies and security protocols.

What We’d Love You to Bring

• A solid understanding of today’s tech landscape
• Excellent communication and problem-solving superpowers
• The ability to work both solo and as a team player
• Experience with remote support tools and project management platforms
• Relevant certifications or a degree in IT/Computer Science (or equivalent field)
• 1-3 years of experience

We have a supportive IT team that values curiosity, collaboration, and good humor—even when printers refuse to cooperate. If you’re ready to make people’s days better, one ticket at a time, we can’t wait to meet you.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have recent experience with IT remote support tools?
• Do you have certifications or degree in IT/Computer Science or equivalent field? If so, please specify.

Work Location: In person