Desktop Support Specialist

Key Responsibilities:

• Diagnose and resolve hardware, software, and network issues for end-users.
• Perform break/fix repairs on desktops, laptops, printers, and other peripherals.
• Install, configure, and upgrade operating systems and software applications.
• Respond to user support requests via ticketing system, email, or phone.
• Maintain inventory of hardware, software, and spare parts.
• Escalate complex issues to higher-level IT support when required.
• Document troubleshooting steps and solutions for knowledge sharing.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Computer Science, IT, or related field.
• Proven experience in desktop support or break/fix role.
• Strong knowledge of Windows OS, Microsoft Office, and basic networking.
• Familiarity with hardware components and troubleshooting tools.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks.

Preferred:

• Experience with remote support tools.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional.