Qureos

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Desktop Support Technician

COMPENSATION: $17 - $20 /hr

BASIC QUALIFICATIONS:

  • Windows User/Technician
  • Must be able to physically lift and move workstation equipment
  • Desktop Support in an Enterprise environment preferred.

RESPONSIBILITIES:

  • Windows and PC upgrades.
  • Imaging & PC Deployment
  • Maintain PC?s and printers; minimizing downtime
  • Install PC hardware for end-users
  • Analyze and diagnose problems reported by end-users
  • Track and update all problem calls through corporate tracking system
  • Be asked to assist with other various IT related projects
  • Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
  • Follow documented process and advise on any improvements

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