Desktop Support Technician

COMPENSATION: $17 - $20 /hr

BASIC QUALIFICATIONS:

• Windows User/Technician
• Must be able to physically lift and move workstation equipment
• Desktop Support in an Enterprise environment preferred.

RESPONSIBILITIES:

• Windows and PC upgrades.
• Imaging & PC Deployment
• Maintain PC?s and printers; minimizing downtime
• Install PC hardware for end-users
• Analyze and diagnose problems reported by end-users
• Track and update all problem calls through corporate tracking system
• Be asked to assist with other various IT related projects
• Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
• Follow documented process and advise on any improvements