Desktop Support Technician

Must Haves:

• 2-3+ years of experience in a troubleshooting role
• Knowledge of general computer applications including Microsoft Office and Windows.
• Provides first level support for all end-users within the Company.

Plusses:

• Tanium and PXE experience
• A+ Certification

Duties and Responsibilities:

• Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.
• Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.
• Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.

D2D :

We are looking for immediate help with bare metal provisioning HP laptops for our annual laptop refresh project. We will be completing 100+ laptop builds in the first half of the year. This will be the initial focus of our new hires and the majority of their workload for the first 3-4 months. They will use Tanium to PXE image laptops and then follow our established process to complete the configuration according to company standards and the needs of the end user. Laptops will be shipped to the end users, and we will confirm they have been received. Upon completion of the laptop refresh project, individuals will be trained on phone support and other duties of the Help Desk. Attention to detail, accurately following set instructions, and multitasking will be key. Self-motivated individuals with a desire to learn will have the best chances at long-term success. There is at least one full-time opportunity available upon completion of these contracts.