Desktop Support Technician-IT

Duties & Responsibilities (ITIL compliance)

• Experience in health care sector will be added value.
• 24/7 Support to all PCs with peripheral devices according to appendix A, B, and for more than 9000 users.
• Provide technical assistance to end-users regarding hardware, software, and network-related issues.
• Support more than 9000 Employee.
• Diagnose and troubleshoot problems with computers, printers, peripherals, and other IT equipment.
• Install and configure desktop computers, laptops, and related hardware.
• Set up and maintain software applications, operating systems, and drivers.
• Perform routine maintenance on desktops and laptops, including hardware upgrades and repairs.
• IT Procurement and Vendor Management to related devices and equipment.

Skills & Qualifications

• ITIL Foundation
• Customer Service certificate
• Communication Skills
• Microsoft OS knowledge and troubleshooting skills.

Important Note: preferred for Bahrainis but open for Expats

Job Type: Full-time