IT Helpdesk Agent

Duties & Responsibilities (ITIL compliance)

• Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.
• 24/7 Support
• Support more than 9000 Employee.
• Proficient in both written and spoken Arabic & English language.
• Effective communication skills
• Problem-solving and critical thinking.
• Dealing with difficult customers.
• IT knowledge of computer hardware and software
• Documentation and Knowledge Base.
• Creating and maintaining a knowledge base.
• Generating and maintaining KPI Reports for Helpdesk tickets.

Skills & Qualifications:

• ITIL Foundation
• Health Care system experience
• Customer Service certificate
• Communication Skills
• Reporting skills

Important Note: preferred for Bahrainis but open for Expats

Job Type: Full-time