Desktop Technician

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Overview:

This position is for a Desktop Technician to provide hands-on technical support for end-user computing environments in a secure defense setting. The ideal candidate will have a strong background in hardware and software troubleshooting, experience working in classified environments, and a commitment to excellence and security.

This is a full on-premise position located in Groton, CT.

Qualifications:

Required:

Bachelor’s of Science degree in Information Technology, Computer Science, Computer Engineering, Cybersecurity, Computer Information Systems, Management Information Systems, Systems Engineering or Software Engineering
5+ years of experience in desktop or IT support, preferably in a DoD or federal environment.

Preferred:

Relevant certifications: Microsoft Certified: Endpoint Administrator, CompTIA Security+, ITIL Foundation, or JAMF Certified.
Familiarity with Intune, SCCM, PowerShell scripting, Group Policy management and engineering experience
Experience working in ITIL or service management environments.

Skills:

Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
Excellent troubleshooting, communication, and documentation skills.
Proficiency with Windows 10/11, Microsoft Office Suite, Active Directory, and remote support tools.
Maintain accurate records of assets, tickets, and system documentation.
Experience with incident and problem management systems
Coordinate with system administrators and cybersecurity personnel for escalations and remediation.

Physical Qualifications: Light Lifting

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