Digital Account Manager

As a Digital Account Manager will create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities:-

● Serve as the lead point of contact for all customer account management matters

● Build and maintain strong, long-lasting client relationships

● Negotiate contracts and close agreements to maximize profits

● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

● Ensure the timely and successful delivery of our solutions according to customer needs and objectives

● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

● Forecast and track key account metrics (e.g.

quarterly sales results and annual forecasts)

● Prepare reports on account status

● Collaborate with sales team to identify and grow opportunities within territory

● Assist with challenging client requests or issue escalations as needed

Requirements and skills:-

● Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

● Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

● Experience delivering client-focused solutions to customer needs

● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

● Excellent listening, negotiation and presentation abilities

● Strong verbal and written communication skills

● BA/BS degree in Business Administration, Sales or relevant field

Industry

• Marketing Services

Employment Type

Full-time