Digital Business Analyst

Deloitte provides Technology & Transformation services to nearly 90% of the Fortune Global 500® and thousands of private companies. Technology & Transformation services cover world class and innovative technology development & implementation and architecture design & technology strategy. Deloitte also has strategy, risk & transactions, audit & assurance and tax & legal services.

Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Our more than 460,000 professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Our organization has grown tremendously in both scale and capabilities, yet our shared culture and mission -to make an impact that matters- remains unchanged. This is evident not only in Deloitte’s work for clients, but also in our WorldClass ambition, our WorldClimate initiative and our ALL IN diversity and inclusion.

Part Business. Part Creative. Part Technology. One hundred percent digital.

At Deloitte Digital, technology, creativity, and innovation intersect with fun and serious intent to build outstanding digital solutions. We are growing our Deloitte Digital Studio team to imagine, deliver, and run more great digital solutions for our clients.

With an ever-increasing number of digital studios spread across the globe, the team at Deloitte Digital includes strategists, UX/UI designers, service designers, product owners, business analysts, software architects & engineers, and digital marketers. A powerful combination of technology skills, creativity, and business acumen. We provide our clients with a full suite of digital services covering digital strategy, user experience, content, creative, engineering, and implementation across mobile, web, and social media channels. Deloitte Digital is committed to helping clients unlock the business value of emerging technologies. However, we are always looking for better and more fun ways to do things.

A career as unique as you are

Deloitte Digital has a fantastic opportunity for an experienced Business Analyst to join the team. You will work with our team of thinkers, designers, and engineers to deliver compelling solutions to big-name clients. Deloitte Digital offers enormous opportunities for growth and development and the chance to grow your career in your chosen direction.

What will you be doing?

We love agile, so every day is different, but you can expect to:

Project Delivery, Development, Support, and Maintenance

• Gather and identify detailed business requirements from various stakeholders and convert them into business analysis outputs to meet business needs. Such as Technical Analysis, Business/Technical Requirements Definition, Functional/Non-Functional Specifications, User Stories, Acceptance Criteria, and Acceptance Test plans,
• Actively engage with internal and external stakeholders to manage conflicting requests and ensure continuous alignment on priorities,
• Collaborate with architects, designers, and developers in the definition of technical solutions,
• Perform and document functional tests, UAT, and regression testing to ensure bug-free software,
• Manage the product backlog across multiple agile teams for sprint and release planning,
• As part of the agile team, contributing towards effort estimations,
• As part of the agile team, being responsible as a single point of contact for supporting the team as a support engineer.

Product Strategy and Management

• Take the lead on running workshops, gathering requirements to help solve some of the most exciting problems for our clients,
• Liaise with product owners and industry leaders to drive the product definition,
• Identify opportunities for innovation and improvement within your area of influence,
• Research the latest digital trends, best practices, and technologies,
• Support cross-functional projects focused on high-priority strategic initiatives and accelerated growth,
• Ability to develop good working relationships, with a commitment to professional and client service excellence.

Customer Experience Strategy and Service Design

• Ability to execute visual, information, interaction, and service design elements that meet business and customer needs through the entire experience lifecycle,
• Ability to create personas and document customer journeys/business flows,
• Ability to create user story mapping, translate UX designs into requirements and user stories.

What we are looking for

• Bachelor’s degree in engineering (Computer Science, Industrial Engineering, Business Information Systems, or related fields),
• 4-5 years of experience in a commercial, business analyst, or system analyst roles,
• E-Commerce, Marketing, Sales, After-Sales, and/or Core system implementation experience is preferred.
• Experience working with project management methodologies (Agile, Scrum, Kanban) and tools (e.g.,SQL, Jira, Confluence),
• Experience with requirements elicitation techniques (Interviews, questionnaires, user observation, workshops, role-playing, prototypes),
• Experience imagining, designing, and collaborating on implementing market-leading products across one or more technologies and business sectors,
• Excellent communication and facilitation skills,
• Experience with design thinking methodologies.

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