Digital Content Manager

The Role

As an Internal Communications Specialist within Fidelity Philanthropic Services, you will support the Product Delivery Technology team by translating complex business, product, and technology concepts into clear, concise, and compelling messages for a wide range of internal audiences. In this highly collaborative role, you will serve as a key connector between technology teams, product partners, and business stakeholders—ensuring shared understanding, alignment, and engagement around priorities, progress, and outcomes.

You are exceptionally skilled in storytelling and visual communication, using narrative techniques, frameworks, and visuals to explain complex topics in a way that resonates with both technical and non-technical audiences. Your work will help bring clarity to change, create connection to strategy, and reinforce purpose across a matrixed organization.

The Expertise and Skills You Bring

• Bachelor’s degree in Communications, Journalism, Marketing, English, Design, or a related field, or equivalent professional experience.
• Ideally 2+ years’ related work experience, in communications, storytelling, or content development, ideally supporting technology, product, or delivery teams.
• Exceptional written and verbal communication skills, with demonstrated ability to simplify complex topics without losing meaning or precision.
• Demonstrable experience creating visual content such as presentation decks, videos, graphics and detailed Journey maps to support messaging.
• Proficiency with PowerPoint and visual storytelling tools; familiarity with design principles and layout best practices.
• Expertise and fluency with the Adobe Creative Suite, especially video creation and motion design
• Experience working in highly matrixed, multi-functional environments with diverse team members and leadership levels and integrating with UXD for cross-collaboration.
• Self-directed, organized, and comfortable managing multiple priorities in a fast-paced, evolving environment.
• Detail-oriented with a commitment to accuracy, consistency, and quality.
• Demonstrated ability to adapt communication style based on audience needs and feedback.

The Team

The Product Delivery team within Technology at Fidelity Philanthropic Services is responsible for enabling the delivery of high-quality, scalable technology solutions that support our donors, clients, and business partners. We work in close partnership with strategy, engineering, and business teams to deliver outcomes that matter.

As the Communications Specialist, you will play a critical role in helping this organization stay aligned, informed, and connected—bringing clarity to complexity and helping teams see how their work contributes to broader business and philanthropic impact.

FOR OUR REFERENCE AND SETTING UP A RUBRIC FOR INTERVIEWS

Doing the job:

Job Responsibilities

• Translate technology, product, and delivery updates into clear, concise messaging aligned to business goals and outcomes.
• Develop and deliver strategic communications artifacts such as executive presentations, storytelling decks, talking points, visuals, infographics, and written summaries.
• Partner closely with product leaders, technology delivery teams, and business stakeholders to understand objectives and shape clear narratives that support alignment and decision-making.
• Apply storytelling frameworks to communicate roadmaps, tradeoffs, risks, progress, and value realization in a compelling and accessible way.
• Create visuals and diagrams that simplify and explain complex systems, processes, and concepts.
• Support change communications related to new capabilities, processes, and delivery milestones.
• Tailor messaging for diverse internal audiences, including executives, product teams, technology partners, and business stakeholders.
• Ensure communications are accurate, consistent, and aligned with Fidelity brand and communication standards.
• Proactively identify communication gaps and recommend solutions that improve transparency, engagement, and clarity.
• Manage multiple communication initiatives simultaneously while meeting deadlines and maintaining high quality.
• Continuously look for opportunities to improve communication processes, standards, and reusable assets.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The hourly pay rate range for this position is $60.00 – $85.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors