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Digital Product Specialist

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Job Description: Digital Product Specialist ( 1yr Renewal Contract Role)

Location: GCC Region


Reporting To: Manager, Digital Products


Purpose of the Role

We are seeking a proactive and detail-oriented Digital Product Specialist who is passionate about digital solutions and customer experience. As a key member of the Digital Team, this role acts as a bridge between business and IT, supporting the implementation and optimization of digital systems that drive commercial growth across GCC markets.

Key Responsibilities

  • Digital Product Development:
  • Assist in executing product enhancements and feature rollouts across platforms such as Salesforce (Service Cloud, Marketing Cloud, Commerce Cloud) , SAP Hybris, Syndigo, Adobe Experience Manager, and Agent Platforms.
  • System Maintenance & Optimization:
  • Monitor and maintain digital systems, ensuring smooth operations and identifying areas for improvement.
  • Project Coordination:
  • Collaborate with cross-functional teams and vendors to ensure timely delivery of digital initiatives using agile methodologies.
  • Data & Performance Tracking:
  • Track KPIs, prepare performance reports, and provide insights to enhance system efficiency and user experience.
  • Testing & Quality Assurance:
  • Support UAT, SIT, and Smoke Testing for new features and system updates to ensure quality and functionality.
  • Documentation & Process Support:
  • Maintain accurate documentation of workflows, processes, and system configurations.


Requirements

  • Education:
  • Bachelor’s degree in Business, Marketing, IT, or a related field.
  • Experience:
  • 2–4 years in Digital Transformation, Consulting, or Digital Product Management.
  • Technical Skills:
  • Ability to translate business requirements into system specifications
  • Familiarity with integrated digital architectures
  • Knowledge of analytics and performance tracking tools


Competencies

  • Interest in AI-driven solutions and automation
  • Strong analytical skills for process and system optimization
  • Ability to document and manage end-to-end processes
  • Exposure to eCommerce, Direct-to-Consumer, or Retail environments

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