Digital Program Manager

Req number: R6564

Employment type: Full time

Worksite flexibility: Hybrid Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary As a Agile/Scrum certified Digital Program Manager, you will manage a Digital Marketing portfolio across multiple scrum teams and focus on coaching and mentoring teams.

Job Description

We are seeking a certified Digital Program Manager with deep agile expertise to manage Digital Marketing portfolio across multiple scrum teams. This role requires strong leadership, the extensive agile experience and a focus on coaching and mentoring teams. This position will be full-time and hybrid.

What You’ll Do

Oversee multiple scrum masters, lead scrum of scrums, and ensure effective implementation of agile methodologies. Strong expertise with JIRA

Demonstrate leadership by example, setting high standards for performance, accountability, and collaboration

Act as a coach and mentor to teams on Agile and Project Management principles, fostering a culture of continuous improvement and agile best practices. Provide ongoing support to new Scrum Masters and less-experienced team members

Project Planning: Assist Scrum Masters to Develop comprehensive project plans with clear milestones and deliverables

Ensure projects are delivered on time and on budget by assisting Scrum Masters in managing timelines and dependencies

Facilitate meetings, produce detailed minutes, and follow up on action items

Establish templates and processes to create weekly milestone reporting, executive-level project summaries. Track and report on team performance, including velocity, burn-down charts, and other key Agile metrics. Share insights with leadership on team progress, blockers, and areas for improvement

Engage with key stakeholders to ensure project alignment and address escalations

Collaborate with global teams across Americas, EMIA, and APAC

Manage projects to enhance capabilities the client's online presence and other digital marketing initiatives

Identify, anticipate, and resolve blockers to coach multiple teams to maintain project momentum. Facilitate discussions to address challenges, manage conflicts and prevent recurring issues

What You'll Need

Required:
Bachelor's degree in Business, Marketing, Information Technology, or a related field

7-10 years in project management, with a focus on digital sales and marketing projects

Agile/Scrum/SAFe certification required

Strong expertise with JIRA and how to use it effectively is a must

Deep understanding of agile methodologies and experience overseeing/coaching multiple scrum masters

Fast pace, global environment requires high EQ and people leadership skills and effective conflict management

Proven ability to manage timelines, run effective meetings, and produce executive-level summaries

Strong communication skills for engaging with VP-level stakeholders

Experience working with global teams and managing cross-regional projects

Physical Demands

This role involves mostly sedentary work, with occasional movement around the office to attend meetings, etc.

Ability to perform repetitive tasks on a computer, using a mouse, keyboard, and monitor

Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.