Digital Support- Team Lead

Prepare and manage daily/weekly/monthly MIS reports.

• Give tasks to team members and ensure they complete them on time.
• Guide and support the team to achieve their targets.
• Check call quality and give feedback for improvement.
• Attend senior or difficult calls when team members get stuck while converting a lead.
• Create and track team contests for motivation.
• Support in selecting and hiring new team members.
• Train new joiners and help them understand the process.
• Work on strategies to improve lead conversion.
• Coordinate with other departments when needed.
• Follow and maintain SOPs and improve processes where required.

• Good Excel and MIS knowledge
• Strong communication skills (verbal and written)
• Team handling and people management ability
• Problem-solving and decision-making skills
• Experience in call audits (added advantage)
• Ability to analyse data and identify improvement areas
• Quick learning ability and adaptability to new processes
• Positive attitude and ability to motivate the team
• Experience in mutual fund distribution or related field will be given first preference