Digital Workplace Engineer

SUMMARY
The Digital Workplace Engineer delivers technical support and engineering for Sunwest Bank’s digital workplace
environment, focusing on endpoint management, user experience, SharePoint, patching, and updates. This role
supports the transition from legacy desktop support to a modern, user-centric digital workplace, driving continuous
improvement and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide technical support for endpoints (Windows, Mac, mobile) and resolve user issues via ticketing

systems (Ivanti, Jira, etc.)

• Support onboarding/offboarding, user access, and lifecycle management for internal applications and

platforms.

• Engineer, deploy, and maintain digital workplace solutions, including SharePoint, Teams, and Intune

MDM/Autopilot

• Assist with patching, updates, and compliance for all endpoints.
• Document procedures, resolutions, and best practices for digital workplace operations.
• Collaborate with IT, InfoSec, and business teams to optimize user experience and service delivery.
• Participate in cost-saving initiatives, vendor management, and contract reviews as needed
• Ensure adherence to IT policies, audit requirements, and regulatory compliance (SOX, GLBA, BSA/AML,

etc.).

• Contribute to process improvement and modernization of digital workplace tools and workflows.

ADDITIONAL RESPONSIBILITIES

• Demonstrate professionalism, teamwork, and high-quality work.
• Attend required training and maintain compliance awareness.
• Adhere to company policies, safety regulations, and all applicable laws.
• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and

regulations governing financial institutions, as they apply to your position and job responsibilities, with an
emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection
Act, FACT-Identity Theft, Information Technology and GLBA.

• Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities

COMPETENCIES:

• Adaptability, Initiative, Innovation, Professionalism, Results Orientation

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be
made to allow differently-abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift
• Required to lift, move and carry up to 40 pounds
• Ability to read, count and write to accurately complete all documentation and reports
• Must be able to see, hear and speak in order to communicate with employees and other customers
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and

ability to adjust focus

• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those
that an employee encounters while performing the essential functions of this job. Reasonable accommodations
may be made to allow differently-abled individuals to perform the essential functions of the job within the
environment.

• The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance
• Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer
Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex,
marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in
maintaining its Affirmative Action Program.
Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is
intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make
every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be
reflected in their performance review as well as in any bonus compensation programs in which they may
participate.
Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual
responsibility of every employee to maintain a current awareness and understanding of and to fully comply with
Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the
laws, regulations, internal policies and procedures that are appropriate for his/her position