Diner Operations & Feedback Analyst

Key responsibilities:

1. Feedback Collection

2. Complaint Resolution

3. Escalation Management

4. Feedback Collation and Analysis

5. Communication and Collaboration

6. Reporting

7. Customer Engagement

Qualifications:

• Bachelor's degree in hospitality management, Business Administration, or a related field.
• 1-2 years of experience in customer service roles, preferably in the hospitality or food service industry.

Eligibility:

• Strong communication and interpersonal skills, with the ability to interact effectively with diverse customer groups.
• Excellent problem-solving abilities and a customer-focused mindset.
• Proficiency in MS Office applications and customer relationship management (CRM) software.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.

Job Types: Full-time, Internship
Contract length: 6 months

Pay: ₹250,000.00 - ₹300,000.00 per year

Benefits:

• Provident Fund

Ability to commute/relocate:

• Kanchipuram, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 1 year (Preferred)

Location:

• Kanchipuram, Tamil Nadu (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person