Dining Team Lead

Job Title: Dining Hall Team Lead

Department: Dining
Company: Foods Inn
Location: Karachi

About Us

Foods Inn is a dynamic and forward-thinking organization committed to excellence in the restaurant industry. We are seeking a highly motivated and experienced Dining Hall Team Lead to join our team.

Key Responsibilities

• Lead dining hall team during shifts to deliver efficient, high-quality service.
• Assign tasks during pre-shift briefings, communicating menu specials, promotions, and priorities.
• Oversee accurate order-taking, timely delivery, and proper presentation of food and beverages.
• Ensure dining hall readiness, including cleanliness of floors, surfaces, furniture, washrooms, and complete table setups.
• Manage daily operational checklist: cleaning (floors, walls, glass, dustbins, signage), equipment checks (IT systems, KOT, credit card machines, LCDs, fire extinguishers), and readiness (petty cash, reservations, water quality, cutlery).
• Supervise Sunday tasks: clean external MS platforms, wash AC filters, and internal/external dustbins, ensuring photographic evidence is shared.
• Enforce staff hygiene, uniform, and grooming standards; monitor attendance and report issues to the Supervisor.
• Maintain equipment and utilities; update maintenance and water tank cleaning records; share meter readings via WhatsApp.
• Address guest inquiries and complaints professionally, escalating complex issues to the Supervisor.
• Ensure compliance with SOPs, hygiene, and food safety standards; foster teamwork and a guest-first approach.
• Provide staff performance feedback, escalating attendance or behavioral concerns to the Supervisor.
• Execute closing procedures, securing IDs and reporting issues with photographic evidence.

Requirements

• Intermediate education (Bachelor’s in hospitality preferred).
• Minimum 2 years of experience in dining/service operations, preferably in a senior waiter or team lead role.
• Strong leadership and coordination skills with the ability to manage teams during busy shifts.
• Good knowledge of guest service, food handling, hygiene, and safety standards.
• Excellent communication and interpersonal skills.
• Basic computer literacy, including MS Office (with Excel experience preferred).
• Flexibility to work shifts, including weekends and holidays

Benefits

• Market-competitive salary
• Complimentary daily meal
• Weekly rest day
• Annual leave entitlement
• Two annual bonuses
• Medical insurance coverage
• Child education allowance
• Personal & family wedding allowance

Job Type: Full-time

Work Location: In person