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Georgia State University

Director, Campus Technology Support

Director, Campus Technology Support

Georgia State University

Instructional Innovation and Technology

Academic Technology and Service Excellence

Why Work at Georgia State University (GSU)?

Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Public Institutions by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.

Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.

What Makes GSU a Great Place to Work?

Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
A knowledge-sharing organization that collaborates with various partners.

Why join our team in the Instructional Innovation and Technology (IIT) Division?

The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here’s what makes IIT a great place to work:

Opportunities for professional development and career advancement
Access to cutting-edge technologies
A collaborative and creative team culture
A strong sense of purpose and impact in our work

Position Overview:

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Director, Campus Technology Support. Under the general supervision of the Assistant Vice President, Academic Technology and Service Excellence, the Director, Campus Technology Support provides strategic leadership for all endpoint technology services across the university. This role oversees desktop support, classroom technology support, and enterprise device management to ensure reliable, secure, and high-quality technology experiences for faculty, staff, and students. Critical responsibilities include defining service strategies, optimizing operations, and driving innovation in endpoint management and support delivery.

NOTE: This role requires on‑site work. Remote or hybrid work options are not available.

Key Responsibilities

The scope of responsibilities for this position will include but is not limited to the following essential duties:

Strategic Leadership

Develop and implement the vision and roadmap for endpoint services, ensuring alignment with institutional priorities and emerging technology trends.

Endpoint Management Oversight

Govern enterprise device lifecycle management, including provisioning, configuration, security compliance, and retirement of university-owned devices.

Desktop and Classroom Support

Direct teams responsible for desktop support and classroom technology services, ensuring timely resolution of issues and proactive maintenance.

Service Excellence and Performance

Establish and monitor KPIs, SLAs, and CSAT metrics for endpoint services; implement quality assurance programs and continuous improvement initiatives.

Team Leadership and Development

Recruit, mentor, and develop staff across multiple support teams, fostering a culture of collaboration and service excellence.

Stakeholder Engagement

Act as the primary liaison between IT leadership, academic units, and administrative departments for endpoint-related initiatives.

Budget and Resource Management

Plan and manage budgets, staffing models, and resource allocation to support evolving endpoint service needs.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications:

Minimum Hiring Qualifications:

Bachelor's degree and six years of supervisory/management experience in a related field, or a combination of education and related experience.

College/Business Unit: Instructional Innovation & Technology

Department: Academic Technology and Service Excellence

Location: Atlanta Campus

Shift: 8:30 a.m. - 5:15 p.m.

Salary : $113,000 - $146,800

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 04/13/26, 11:11:05 AM

Closing Date: 04/27/26, 10:59:00 PM

Special Instructions:

To be fully considered for this position, all candidates at the time of submission must submit the following documents that clearly provide proof of education and relevant experience.

A complete and accurate GSU application
Resume
Three professional references. One must be a current or former supervisor.

Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents

USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background CheckSuccessful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.

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