Director, Clinical Operations

Dallas, United States

US Heart and Vascular is seeking a full time Clinic Operations Director for the Dallas/Fort Worth TX area.

General Summary:

Under the direction of the Regional President, develops, administers, directs and coordinates the focus of business operations and effective business processes for each clinic. Provides direction and on-going support of the Company’s policies and procedures.

Responsibilities:

Acts as a liaison between clinic managers / staff and Home Office to ensure smooth and effective billing / collections and works to resolve issues.
Coordinates with senior management to ensure organizational problems are resolved to include, but not limited to, EPM (electronic practice management) troubleshooting, marketing, etc.
Works to communicate effectively with physicians, clinic managers, department directors and the executive team to provide continuous focus on quality, efficiency and ongoing improvement by identifying opportunities to develop and implement Best Practice procedures within the Company.
Consults with peers and advises on problems affecting billing and collections as they relate to clinic operations.
With directions from the Regional President, initiates appropriate, timely, corrective action plans in response to unfavorable results and trends.
Identifies training needs, implements processes for delivery and follow-up of same.
Works with clinic managers / staff to develop and implement performance goals to achieve company / clinic objectives.
Monitors and continually works to improve cash collections and accounts receivable for each clinic working in conjunction with corporate business office. Ensure that effective point-of-service processes are in place, which are capturing maximum dollars at the time of service.
Supports office managers on accountability for staff productivity, FTE management, minimization of overtime, and overall financial performance of each clinic.
Analyzes systems and procedures and recommends changes to improve workflow and efficiency.
Facilitates communications between clinics and appropriate corporate representatives.
Assists in the coordination of on-boarding new clinics, implementation of policies and procedures, transition of new affiliates, employees, vendors, etc.
Regularly travels to clinics to provide leadership and direction for clinic management and ensure positive relations between clinics and physicians.

Requirements:

Bachelor’s degree in health/business administration or closely related field is required; a master’s degree is preferred.
Minimum 10 years supervisory / management experience in a physician practice management environment.
Multi-site management experience: specialty practice and/or cardiology is preferred but not required
Experience working in Private Equity backed environment is preferred but not required.
Outstanding communication skills working with physicians, clinical managers and department directors.
Experience working within an electronic practice management (EPM) environment to troubleshoot and resolve issues at the clinic level.
Ability to quickly establish business relationships, and subsequently build and maintain such, based on trust and respect with peers, staff and physicians.
Ability to efficiently and simultaneously handle multiple projects and shifting priorities.
Must possess and maintain a valid state driver’s license and insurance.

About Dallas/Fort Worth, TX:

Dallas/Fort Worth, known as the Metroplex, offers a vibrant urban life and peaceful suburban living, making it an enticing place to reside. Spanning across ten major cities and thirteen counties, it stands as the largest metroplex in the south. With its extensive range of recreational parks, renowned dining scene, five professional sports teams to root for, and two bustling airports facilitating over 2,000 daily flights, Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home.

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