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Director - Handover and Defect Liability Projects
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- Direct and control the operations of the handover team. Oversee the DLP process across all projects, ensuring rectification works are completed within Contractual timeframes.
- Communicate clearly and directly with employees concerning performance expectations, productivity, and accountability.
- Allocate sufficient resources for each project to monitor and execute necessary rectifications.
- Ensure that procedures and processes for running the handing over/DLP are applied within each project's capacity.
- Recommend improvements in the overall handover/DLP process.
- Ensure that contractors in each project have a proper handover/DLP plan and a team capable of addressing all snags and customer comments.
- Interact with stakeholders such as PM teams, contractors, consultants, customer service, DHCM, and customers.
- Coordinate with Customer Service, Malls & Hotels for smooth handover of malls, hotels, residential units, and common areas to the concerned entities.
- Ensure that rectification works are completed within the homeowners' snagging cycle time frame.
- Provide clearance to Project Delivery teams for issuance of DLC to contractors upon completion of all snags/punch lists.
- Review status reports prepared by the handover team and modify schedules or plans as required.
- Prepare handover status reports for management.
- Review and ensure all handover documents are provided by contractors prior to submission to the Customer Care and DHCM teams.
- Ensure 95% of snags are resolved within the agreed timeframe, with 100% of handover procedures followed across all projects.
- Submit accurate reports and documents on time with at least 98% accuracy.
- Maintain a minimum 90% satisfaction rate from stakeholders through timely coordination and communication.
- Ensure all projects are adequately resourced and implement at least two process improvements annually to enhance efficiency and quality in the handover process.
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