Director, Health Services

Overview:

About the Role

The Health Services Director role is responsible for driving Commercial Growth through one or more of Hinge Health’s health plan and pharmacy benefit manager (PBM) relationships. This individual develops, refines, and executes strategies that build and close out pipeline opportunities through assigned channel partners. In addition, the Director works cross functionally within Hinge Health to ensure operational excellence of the assigned partners. A week in the life of a Health Services Director includes meeting with external and internal partners, contributing to creation of partnership presentations, facilitating conversations between partner account executives and Hinge Health regional sales team, and preparing for key meetings that drive other strategic initiatives forward.

The ideal candidate has worked with or for health plans and/or PMBs during their career and understands our partners’ business models and market dynamics. They are very organized, have excellent written and verbal communication skills, can build rapport and trusting relationships, and value service excellence. The candidate should be curious about digital health and demonstrate a passion for the work that Hinge Health is doing.

What You'll Accomplish

• Drive partner initiatives forward: Facilitate meetings and navigate internal and external teams to attain inputs needed to drive the partnership forward on a consistent basis
• Support and educate internal teams: Serve as partnership SME for all internal teams. Fluent with partner's org structure, Hinge Health's partnership priorities/strategy, and key friction points. Disseminating important updates and communications to the team
• Manage and resolve partner inquiries: Provide timely and accurate responses to partner inquiries. Go above and beyond to build strong relationships with key partnership contacts as well as Hinge Health internal stakeholders
• Lead partner-level strategy and operations: Develop and execute plans to achieve partner-level growth and operational objectives that enable Hinge Health’s company-level OKRs.

Qualificatons:

Basic Qualifications

• Relationship-building: Able to build relationships as a trusted & respected thought-partner

• Project management: Able to manage multiple projects at once from the discovery phase to execution within prescribed timelines, ensuring all success criteria are met Skills

• Detail orientation + big picture thinking: Able to balance the need for attention to detail, yet think strategically to achieve goals of team & partnership(s)

• Analytical (Data-driven): Able to analyze data or synthesize information to provide meaningful insights and recommendations to partners in a structured, easy-to-understand way

• Prioritization: Able to execute tasks and projects in an environment with competing demands

• Self-starter: Can work independently with little oversight. Minimizes careless errors with deliverables.

• Owner mindset: Ability to think like an owner (Someone who understands the dynamics of working with external partners; protective of proprietary info, yet able to pitch value)

• Professional: Able to communicate with poise across all levels of an organization

Preferred Qualifications

• Health Plan interest or experience: Demonstrates knowledge/experience in or expresses interest in learning and growing in the health plan segment

Compensation

This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. For this position, our salary ranges are listed below:

Tier 2: CA, CT (ex NYC radius), Boston Radius, Chicago Radius, DC Radius, Houston Radius, NJ (ex NYC radius): $121,440 - $182,160/yr annual base

Tier 3: IL (ex Chicago), MD(ex DC Radius), MA (ex Boston Radius), NH (ex Boston Radius), NY (ex NYC Radius), RI (ex Boston Radius), TX (ex Houston), VA (ex DC Radius), WA (ex Seattle Radius), WI (ex Chi Radius), AK, CO, DE, GA, HI, MI, MN, NC, NV, OR, PA: $110,880 - $166,320/yr annual base

Tier 4: AL, AZ, AR, FL, ID, IN (ex Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, WY: $100,320 - $150,480/yr annual base

Company Information:

About Hinge Health

Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California.

Learn more at http://www.hingehealth.com

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

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