Director - HR Data and Analytics

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans.
• Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management.
• Responsible for direct report performance management, talent development, and career progression planning
• Accountable for overall teamwork product volume, quality, and business value delivery.
• Accountable for overall team regulatory, risk, and internal control compliance.
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans.
• A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions.
• Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Holds team members accountable for performance goals and establishes business-driven development plans for the team.
• Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs.
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in data and analytics, technical, or business-relevant function
• OR If advanced degree in a STEM discipline, 6 or more years' experience in data and analytics, technical, or business-relevant function.
• 3 years of direct team lead or management experience.
• Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions.
• Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects.
• Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
• Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies.
• Experience leading and coaching others in understanding and translating needs into requirements.
• Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.
• SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).
• Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details.

What sets you apart:

• Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making.
• Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture.
• Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights.
• Experience in direct people management, including coaching, mentoring, and performance management.
• Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy.

Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.