Director, Internal Communications – Consumer Experience

Remote, United States

Details

Department: Internal Communications
Schedule: Full time
Location: Remote
Salary: $129,942.00 - $183,447.00 per year
Eligible for an annual bonus incentive

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

The Role

As the Director of Internal Communications for Ascension’s Consumer Experience strategy, you will be responsible for developing and driving internal communications strategies to improve both our consumer and associate experiences.

Our consumer experience work spans each touchpoint in the healthcare journey from the moment someone engages with Ascension to find care. You will work hand-in-hand with senior leaders from customer service, our central Contact Center, digital marketing and other teams across Ascension to understand all components of the experience and support initiatives with creative internal communications approaches.

This strategic role requires sharp analytical and communication skills, amazing storytelling and content creation skills, good collaboration across teams and with senior leaders, program management expertise, and the ability to dive deep in understanding how we can continue to advance Ascension’s mission through improved experiences.

Responsibilities

Develop and implement communication strategies to enhance our consumer and associate experiences
Serve as chief storyteller for our consumer experiences across Ascension, including narrative strategy, content development and the innovative use of various channels to engage associates and improve key metrics
Engage with senior leaders and teams across each major touchpoint of our consumer experience, from customer service and IT to functional and clinical leaders, the Contact Center, and other communications and marketing leads
Combine strategic thinking and big-picture perspective with attention to detail, clarity and focus
Ensure that communications reflect the Mission, Vision and Values of Ascension as a ministry of the Catholic Church
Maintain flexible availability and responsiveness both during and outside of normal work hours as necessary

Complexity of Work

As an expert in your field, senior strategist and program manager, this role requires excellent critical thinking skills and decisive judgment, top-notch written and verbal communication skills, and strong analytical skills. The ideal candidate will have worked within a complex organization, across multiple teams, to help set and manage experience communications strategies. Experience in the healthcare industry is a plus. Must be able to work well in a fast-paced environment.

Requirements

Education:

High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

Education

Master’s degree preferred.

Work Experience

Ten years in a communications leadership role with strategic decision-making responsibilities, ideally working in a large, complex, consumer-focused company
Excellent written and verbal communication skills as well as analytical skills
Experience planning and managing internal communications programs and campaigns that directly impact consumer and associate experiences, in support of clear and measurable business goals
Adept at engaging with senior stakeholders
Proven driver and communicator across matrixed organizations, helping to gain internal buy-in and support for strategic initiatives
Experience reaching ‘deskless workers’ with innovative communications channels and tactics

#LI-Remote

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.