Director - Market Operations

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

• Lead a team responsible for the administrative functioning of a market, including but not limited to:
  • Maintenance of supplies and maintains appropriate process for ordering and storage
  • Calendar management for the office, including prep and follow up for recurring meetings
  • Preparation for Executive visits
  • Coordination with relevant vendors necessary for office operations
  • Administration of PTO and payroll systems, and on-call schedule
  • Management of front office activities
  • Facilities management, including overseeing contingency planning
  • On-boarding new hires
• Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactively solicit and problem solve issues faced by the clinical and administrative teams
• Own and drive reporting on operational performance and care management metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results incorporating the Integrated Care Model
  • Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings
  • Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
• Lead team members across a very dynamic market
• Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management
• Serve as engagement champion to grow total census under management including but not limited to overseeing scheduling tactics, building community relationships, etc.
• Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
• Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
• Support Executive Director as needed for community relationship building and other external-facing responsibilities
• Support other markets on as needed basis in collaboration with the Executive Director as well as providing on-boarding support/training to new market leaders across the organization

• Leadership
• Clinical Team
• Administrative Team
• Shared Service Team
• Patients
• Providers

• Bachelor’s degree in business or related field
• 8+ years of administrative management experience in health care, preferably in a managed care/value-based care setting
• Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar; Expert Excel skills preferred
• Superior reasoning, planning, and time management skills
• Familiarity with commercial valued-based arrangements, including shared savings and risk
• Experience managing a team and driving collaboration across teams
• Experience managing multi-million-dollar P&L (>$10M+ of revenue)
• Analytic and decisive thinker with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
• Strong collaboration skills and a natural ability to connect with others
• Demonstrate excellent written and oral communication skills

Preferred Knowledge, Skills and Experience

• Healthcare focus strongly preferred