Heavy Equipment Field Service Manager

NED, LLC. is a large heavy equipment dealership with over 30 years of industry experience in equipment sales, rentals, and customer support. Through mergers and acquisitions, NED, LLC. has grown through multiple acquisitions of independent heavy equipment dealerships, including Four Seasons Equipment, MAY-RHI, Earthmovers Construction Equipment, Richardson Service 1991, Inc., Grove River Machinery, and L & N Supply Company Inc. Today the company is re-branded under one unified name, NED – National Equipment Dealers.

Work Schedule: Full time, Monday - Friday 7am - 5pm
Pay: $80,000 to $90,000/ annually
Additional Incentives: Tuition Assistance Program, Boot Allowance, Prescription Safety Glasses Benefits program, added value repair incentive program.
401K: 60% Employer match up to 10%
Benefits: Medical, Dental, and Vision Insurance, company-paid long term & short-term disability, company paid life insurance, and many other programs available
Referral Program: You can earn up to $2,000 by participating in our employee referral program.
Time Off Policies: Personal/Sick/Discretionary, Vacation, Holiday Pay, Bereavement Pay, Jury Duty Pay.

Qualifications
Applicants must have 5 plus years of hands-on experience in Field Service Dispatch or logistics background, preferably in heavy equipment and show proficiency in dealing in direct customer service support role.
A Field Service Manager directs and coordinates field service operations, overseeing teams of technicians, dispatchers, and Admin staff to ensure efficient and high-quality on-site service delivery for installations, maintenance, and repairs. Key responsibilities include managing staff performance and schedules, optimizing resource allocation, ensuring adherence to service level agreements, and maintaining strong customer satisfaction by resolving issues and providing excellent service.
We represent some of the top brands in the industry including, Hyundai, Construction Equipment, Bell Off-Road Trucks, Manitou, Sakai, Dynapac and other products.

Key Responsibilities

• Team & Operations Management:
• Oversee daily operations of field technicians, ensuring tasks are completed efficiently and to company standards.
• Scheduling & Resource Allocation:
• Coordinate service schedules, assign work orders, and ensure optimal use of resources, including technicians, parts, and equipment.
• Customer Satisfaction:
• Serve as a point of contact for customer issues and escalations, resolve conflicts, and ensure a positive customer experience.
• Performance Monitoring:
• Track team and individual performance metrics, evaluate work quality, and provide coaching and training to field staff.
• Service Quality & Compliance:
• Ensure technicians adhere to safety protocols, service level agreements, and company policies.
• Process Improvement:
• Identify opportunities to improve service delivery, implement new procedures, and leverage technology to streamline operations.

Essential Skills

• Leadership & Teamwork: Ability to lead, motivate, and develop a team of field technicians.
• Communication: Strong interpersonal and communication skills for interacting with staff, customers, and other departments.
• Problem-Solving: Aptitude for quickly resolving technical and customer-related issues.
• Organization: Excellent organizational skills to manage schedules, inventory, and complex operations.
• Technical Knowledge: Familiarity with the specific products or services the company offers to ensure quality service.

Common Duties

• Coordinating the deployment of service technicians to various client locations.
• Managing work orders, service contracts, and inventory.
• Monitoring service team performance and providing feedback.
• Developing training programs and guidelines for field service personnel.
• Ensuring timely and efficient completion of installations, maintenance, and repair tasks.

ADDITIONAL INFORMATION:

• Any offer of employment is conditioned upon the successful completion of a drug screen, MVR and background check.
• EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

*** VETERAN FRIENDLY COMPANY ***

If you're ready to advance your career and help us, be "First Choice", fill out our application form by pressing "Apply" below.