Technical Service Manager, Fuel Additives NA

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Now hiring! Technical Service Manager, Fuel Additives NA

Remote (Houston, TX preferred)

We are looking for a Technical Service Manager, Fuel Additives NA to join our Performance Chemicals team in Houston, TX.

Come create chemistry with us!

As an innovative partner, BASF’s Performance Chemicals division offers chemicals for various customer industries, such as plastics, automotive, refining, lubricants, oilfield and mining. Our highly qualified and experienced team with outstanding market knowledge as well as our innovation platform and application know-how ensure our technological competence to provide excellent solutions to our customers.

The Fuel & Lubricant Solutions business delivers innovative additive technologies that enhance performance, efficiency, and sustainability in global fuel and lubricant markets. In this role, you will lead technical service delivery for Fuel Additives, ensuring successful application development, field trials, product launches, and long-term customer satisfaction while providing essential technical support to commercial teams.

As a Technical Service Manager, Fuel Additives NA, you create chemistry by...

Serving as the primary technical contact for customers, distributors, and internal sales teams for Fuel Additives, understanding customer needs and translating them into technical solutions and actionable plans.
Providing technical guidance on formulation strategies, compatibility, and best application practices, and supporting customers in integrating FPPs into fuels and lubricant systems.
Designing, executing, and overseeing field trials and pilot projects by defining success criteria, sampling protocols, data collection plans, and reporting; supporting product launch activities and coordinating manufacturing scale-up.
Applying Design of Experiments (DoE), statistical interpretation, and data visualization to analyze lab and field test results, identify root causes, and recommend corrective or optimization actions.
Acting as liaison among Sales, R&D, Product Management, Regulatory Affairs, Supply Chain, Manufacturing, and regional product stewards to ensure seamless commercialization and timely issue resolution.
Monitoring market trends, regulatory developments, and fuel and lubricant specifications, and translating these insights into technical guidance and product positioning for customers and commercial teams.
Developing and delivering technical training, application guides, troubleshooting playbooks, and technical collateral for sales teams, distributors, and customers; representing BASF at technical forums and exhibitions.
Maintaining accurate technical records, trial data, and customer interactions in CRM and knowledge systems; capturing lessons learned from trials and deployments; promoting best practices to reduce time to resolution; and managing technical escalations, coordinating corrective actions, and supporting customer satisfaction and retention.

If you...

Hold a Bachelor’s degree in Chemical Engineering, Chemistry, Petroleum Engineering, or a related technical discipline; an MS or PhD is a plus.
Bring 5+ years of experience in technical service, application development, or field support within fuels, lubricant additives, engine coolants, brake fluids, or related performance chemicals; experience supporting product launches and manufacturing scale-up is advantageous.
Have strong knowledge of fuel and lubricant chemistry, additive technologies, formulation strategies, compatibility issues, and relevant specifications (ASTM/EN); experience with engine coolants and brake fluids is a plus.
Demonstrate experience with DoE, statistical data interpretation, and experimental design, with proficiency in Excel and statistical/visualization tools.
Communicate effectively in verbal and written form, presenting technical findings clearly to commercial and technical audiences; Spanish language skills are advantageous but not required.
Manage multiple projects, field trials, and customer requests concurrently with strong organizational and time-management skills and are willing to travel frequently to customer sites, blending terminals, manufacturing locations, and industry events.
Are customer-focused, creative in problem solving, collaborative, and effective at building cross-functional relationships.
Have experience with CRM systems (Salesforce preferred), LIMS/lab data tools, and BI/reporting tools (Power BI, Tableau).

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

Flexible work arrangements whenever possible
Highly competitive retirement savings plan with company match and investment options
Well-being programs that include comprehensive mental health support for you and your household family members
Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
Back-up child and elder care with discount programs for families of all ages and stages
Mentoring and career development opportunities that allow you to share, learn, and thrive
Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
Employee crisis support for when the unexpected happens
Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $159,200.00- $199,000.00. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.

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