Director of Admissions

About Kaizen Health Corporation

Kaizen Health Corporation is a multi-state behavioral health company operating licensed treatment programs in Virginia, Colorado, California, Indiana, New Jersey, and Florida, with continued expansion underway. We combine clinically rigorous, evidence-based programming with a modern technology and marketing stack that generates consistent inbound demand — the admissions function is where that demand becomes care.

About the Role

The Director of Admissions owns the front door of the company. You will lead our centralized admissions call center — hiring, training, coaching, and holding accountable a team of admissions representatives — and partner directly with our regional business development teams to place clients into the right program, at the right level of care, anywhere in our national footprint. This is a hands-on leadership role for someone who has run high-volume behavioral health admissions before, knows what a great speed-to-lead operation looks like, and can manage both the human side (motivating a phone team, handling families in crisis) and the operational side (metrics, workflows, payer screening, conversion accountability).

This is an in-person role. You will be on the floor with your team.

What You'll Do

Call Center Leadership

• Manage, coach, and develop the admissions representative team: hiring, onboarding, training, scheduling, QA call reviews, and performance management
• Own speed-to-lead and contact-rate standards across all inbound channels (phone, web forms, paid lead flows, chat/SMS)
• Build and enforce call scripting, objection handling, and crisis-sensitive communication standards appropriate to families making treatment decisions
• Run daily huddles and weekly performance reviews against clear KPIs: contact rate, conversion rate by source, time-to-admit, show rate, and revenue per admit
• Coordinate staffing coverage across extended hours, weekends, and holidays — admissions never sleeps

Placement & Business Development Partnership

• Work directly with regional business development teams to coordinate treatment placements across the country, matching clients to the appropriate Kaizen program by level of care, location, clinical fit, and payer
• Serve as the escalation point for complex placements: dual-diagnosis, medical complexity, out-of-footprint referrals, and time-sensitive transfers
• Maintain tight feedback loops with BD on referral source experience — every professional referral should get white-glove handling and closed-loop communication
• Manage relationships with referring facilities, interventionists, and professionals during active placements

Admissions Operations

• Own verification of benefits and financial screening workflows in partnership with the billing/UR team, ensuring accurate payer qualification before admission
• Oversee pre-admission clinical screening handoffs to clinical teams, ensuring admission criteria and exclusionary criteria are consistently applied
• Maintain CRM hygiene and pipeline accuracy (Salesforce); ensure every lead, referral, and disposition is documented and attributable to source
• Partner with marketing on lead quality feedback, source-level conversion reporting, and closed-loop attribution
• Ensure admissions practices comply with applicable regulations, including EKRA, 42 CFR Part 2, HIPAA, and state marketing/admissions rules

Reporting & Accountability

• Report weekly admissions performance to executive leadership: census pipeline, conversion by source and rep, lost-admit reasons, and forecast
• Identify and fix conversion leaks in the funnel — from first contact through admit day

Required Qualifications

• 5+ years of behavioral health admissions experience (SUD and/or mental health treatment), with at least 2 years managing an admissions team or call center
• Demonstrated track record of hitting census and conversion targets in a metrics-driven admissions environment
• Direct experience with verification of benefits, commercial insurance qualification, and level-of-care placement across outpatient and residential settings
• Experience working with business development / referral relations teams and handling professional referral sources
• Proficiency with CRM-driven admissions workflows (Salesforce strongly preferred) and call center telephony/dialer platforms
• Working knowledge of EKRA, 42 CFR Part 2, and HIPAA as they apply to admissions and marketing
• Ability to work on-site full time; flexibility for extended hours during high-volume periods
• Composure and empathy handling clients and families in crisis, and the ability to train that skill into a team

Preferred Qualifications

• Multi-site or multi-state admissions leadership experience
• Experience in out-of-network commercial PPO environments
• Familiarity with call tracking and attribution platforms (CTM or similar) and speed-to-lead automation
• Experience standing up or scaling an admissions department (workflows, scripts, QA programs from scratch)
• Bilingual (English/Spanish) a plus

What We Offer

• Real ownership of a national admissions function with direct access to executive leadership
• A marketing engine that delivers consistent lead volume — your job is conversion, not scraping for leads
• Modern tooling: Salesforce, call tracking, dialer, and automation infrastructure already in place
• Competitive compensation with performance upside tied to results
• Growth path as Kaizen expands into new states and service lines

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k) 5% Match
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person