Director of Commercial Strategy

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial Department in Riyadh, the Director of Commercial Strategy is responsible for drives all aspects of top line revenue strategies and sets the hotel’s strategic business direction and positioning by balancing financial objectives, managing the sales segments, and guiding the commercial revenue strategies of the hotel. Responsible for maximizing revenue and profit associated primarily with rooms but also function space or total hotel revenue as required. Position Oversees the sales, revenue, catering, reservations departments of the hotel and is responsible for the guidance and development of the entire team in each department.

As Director of Commercial Strategy, you will be responsible for the following duties:

• Together with the Director of Marketing & Brand Communication and Director of Revenue Strategy/Revenue Manager, prepares the hotel’s annual Budget and develops, implements and adapts the Annual Marketing Plan as market conditions fluctuate.
• Develops the business outlook and commercial strategy for the hotel and ensures the strategies conform to MOHG’s brand philosophies, guidelines, and initiatives at all times.
• Provides strategic direction as it relates to pricing, inventory, channel management and distribution of all market segments for the commercial teams.
• Determines sales strategies and leads efforts to coordinate these strategies between Regional Sales Offices, Corporate Revenue Management and Marketing & Communications Teams and on-property Leadership.
• Ensures that commercial strategies are communicated to Revenue Management, Sales, Marketing and hotel leaders, and are implemented and modified as market conditions fluctuate.

• Works with Marketing & Communications to develop the strategic proposition of Marketing offers, online and offline, as well as market/country and demand specific focus areas.

• Evaluates effectiveness of property participation in channels and determines proper spend deployment in these segments and channels.

• Maintains continual awareness of current and future competitors, for example but not limited to, product, published offers/pricing, renovation plans, inventory, etc.

As Director of Commercial Strategy, we expect from you:

• Building strong customer relationships (both colleagues and guests) and delivering customer-centric solutions.
• Consistently achieving results, even under tough circumstances
• Knows how businesses work and understands the meaning and implications of key financial indicators.
• Able to create a forecast, budget and set objectives and make strategic decisions and recommendations based on facts, market trends and experience/knowledge.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Building strong teams that apply their diverse skills and perspectives to achieve common goals.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A competitive incentive.
• VIP Health insurance.

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