Director Of Front Office - German And Or Russian Speaker

Director Of Front Office - German And Or Russian Speaker

We are seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As Director of Front Office you are responsible for all matters affecting guest service and hotel operations and for maximizing hotel revenue while delivering excellence at every opportunity.

The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure and information requests. Key responsibilities include:

• Ensure guests receive prompt attention and personal recognition throughout their stay, respond to guest needs and resolve issues to achieve the highest possible guest satisfaction.
• Plan and implement availability controls to market segments to maximize hotel room, food & beverage and other revenues where applicable.
• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times.
• Inform management via reports about trends, guest impressions and problems affecting guests or operations.
• Work closely with the Housekeeping Department to turn rooms around with minimal lost time and to allocate arriving guests appropriately.
• Participate in decisions involving occupancy goals, marketing strategies and development of rates.

Education, Qualifications & Experiences

You must be a college/university degree graduate with a minimum of two years of experience in a similar role. You should be computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros, and have the ability to communicate in English clearly, fluently and effectively in writing and reading.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem-solving and time-management skills. You should be result-oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations. Core competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

Job Details

Role Level: Director

Work Type: Full-Time

Country: United Arab Emirates

City: Abu Dhabi

Company Website:

Job Function: Management

Sector: Hospitality

About The Company

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