Director of Human Resources

Director of Human Resources

About Us:

RSM is a 29-year-old Charlotte-based experiential marketing agency specializing in retail events, shopper marketing, consumer promotions, and live brand experiences. We strive to create and develop campaigns that connect consumers and brands through meaningful experiences and flawless execution.

About the Role:

The Director of Human Resources is responsible for leading and evolving the HR function across RSM. This role will partner with leadership while overseeing the day-to-day execution of HR operations, employee relations, talent acquisition, performance management, compliance, and organizational development.

The ideal candidate is both people-focused and operationally driven, capable of building scalable processes while fostering a positive, high-performing culture in a fast-paced environment. This position works closely with senior leadership to support company growth, employee development, and long-term people strategy.

Responsibilities:

• Partners closely with senior leadership to develop and execute HR strategies aligned with company goals and organizational growth
• Oversees the full employee lifecycle including recruiting, hiring, onboarding, development, retention, and offboarding
• Leads recruiting initiatives across multiple levels of the organization, from temporary staffing to leadership and executive roles
• Directs and refines HR processes, policies, and procedures to improve efficiency, compliance, and employee experience
• Oversees performance management processes including annual reviews, employee development planning, coaching, and ongoing feedback initiatives
• Serves as a trusted advisor to managers regarding employee relations, conflict resolution, performance concerns, compensation discussions, and policy interpretation
• Oversees employee payroll operations, benefits administration, and leave management processes while partnering closely with the Office Manager, and third-party providers to ensure accuracy, compliance, and efficiency
• Ensures compliance with federal, state, and local employment laws and stays current on HR best practices and legislative updates
• Oversees HR reporting, analytics, audits, and personnel records to ensure organizational accuracy and compliance
• Supports organizational planning including job descriptions, compensation benchmarking, organizational structure, and workforce planning
• Collaborates cross-functionally with leadership to improve communication, employee engagement, and overall operational effectiveness
• Manages the day-to-day HR function, including direct supervision and development of the HR Coordinator
• Helps cultivate and maintain RSM’s culture by supporting employee engagement initiatives, recognition efforts, and professional development opportunities
• Provides leadership and guidance to assist in streamlining administrative HR processes across the organization

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5-8+ years of HR experience preferred
• Experience managing employee relations, recruiting, performance management, payroll, and benefits administration
• Strong understanding of employment law, HR compliance, and HR best practices
• Experience supporting organizational growth and process development
• Strong interpersonal, communication, and leadership skills
• Ability to manage sensitive information with professionalism and discretion
• Experience with HRIS systems such as BambooHR and payroll platforms such as ADP preferred
• SHRM-CP, SHRM-SCP, or PHR certification preferred