Director of Information Systems

Company Description

Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.

In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.

We are seeking a valuable team member for the position of “ Director of Information Systems ” to be considered at Rixos Tersane İstanbul.

Job Description

• Prepares budgets for system software, operating systems, and hardware.
• Ensures system security.
• Keeps operating systems up to date.
• Monitors the operational status of hardware.
• Ensures uninterrupted operation of all systems.
• Performs regular backups of data belonging to existing programs to prevent data loss in case of any issues.
• Conducts maintenance and repair of existing servers and computers.
• Acts in accordance with company policies and principles, paying utmost attention to operational guidelines.
• In case of any issues with packaged software, contacts contracted support firms and receives assistance. If necessary, sets up remote connections to enable firms to intervene.
• Ensures the setup and monitoring of the network system.
• Assists in training staff on the use of computer programs upon request.
• Ensures the secure operation of the door lock system; issues master key cards to relevant departments with a signed record and archives these records.
• Conducts research to ensure current infrastructure can be integrated with new technologies.
• Raises staff awareness about the Integrated Quality Management System, Quality Policy, and Quality Objectives; communicates any changes or updates in the system and ensures full implementation by all staff.
• Prevents sharing of system-related passwords.
• Informs users about password changes and warns them against sharing passwords.
• Maintains an up-to-date inventory of hotel IT assets and prevents unauthorized removal of equipment from hotel premises.
• Keeps IT storage inventories current; takes necessary security measures for IT depots and performs periodic checks.
• Complies fully with company standards regarding dress code and personal hygiene.
• Does not disclose company information to others, adhering to professional ethics and confidentiality principles.
  
  

System:

• Installation, administration, updating, and troubleshooting of system software
• Proficiency in Microsoft Server 2012 and above, Windows 10 and above, SQL Server 2012 and above
• Intermediate-level knowledge of server, storage hardware, and operating systems
• Installation, administration, updating, and troubleshooting of user computers
• User support and issue resolution
• Management and maintenance of mobile devices and system software
• Installation, administration, and maintenance of backup systems and software
• Installation, management, backup, and maintenance of operating systems used for business applications
• Monitoring and controlling devices that ensure server continuity (UPS, generator, air conditioning systems)
  
  

Network and Network Components:

• Firewall
• Router
• Switch
• Proficiency in Wi-Fi technologies
• Controller
• Access Points (APs)
• Door Lock Systems
• IP Television (IPTV)
• IP-based CCTV Systems
  
  

General:

• Hotel Management Systems: PMS (Fidelio Suite8, Opera, Opera Cloud), POS (Micros 9700, Symphony), Inventory Management System (MC)
• Financial Software Packages: Sun Account, Logo, SAP
• Interface structures
• API structures
  
  

Qualifications

• At least 5 years previous experience in hospitality technology & Shopping Mall sector.
• Knowledge of networking, hardware, software, security and Business Applications.
• Knowledge of hotel & Mall operation
• Posses a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
• A college education in Computer or Business Administration.
• Ability to focus attention on details and be able to organize,
• Prioritize, and follow up.
• Must be able to take initiative and work productively within any given period of time, unsupervised.
• Ability to maintain confidentiality and security of all guests and general hotel information.
• Ability to coherently present information in front of groups.
• Ability to work flexible hours, including weekends and evenings, if necessary.
• Should be creative, innovative and strive for continuous improvement.
• Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.
• Ability to prioritize and organize work assignments; delegate work.
• Ability to ascertain departmental training needs and provide such training.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to remain calm and courteous with demanding /difficult guests and /or situations.
• Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.