Director of Operations

Overview

Roasters Specialty Coffee House is dedicated to delivering exceptional coffee experiences that inspire and connect. With a menu featuring expertly crafted manual brews, we offer unique coffee beans sourced from over 25+ countries. As passionate coffee enthusiasts, we use the latest and most innovative brewing methods to ensure a perfect cup every time. Our offerings also include a selection of flavorful breakfast options and signature desserts, making every visit unforgettable. Committed to sustainable sourcing and environmental stewardship, each cup supports a responsible coffee industry.

Role Description

This is a full-time, on-site role for a Director of Operations, located in Dubai. The Director of Operations will be responsible for overseeing daily operations, managing budgets, leading and mentoring a team, and ensuring exceptional customer service. The role involves analyzing and improving operational processes, optimizing efficiency, and maintaining a high standard of quality and service in all aspects of the coffee house.

Qualifications

• Operations Management and Analytical Skills
• Team Management skills
• Budgeting experience
• Customer Service skills
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Experience in the food and beverage industry is a plus
• Bachelor's degree in Business Administration, Hospitality Management, or related field