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M2S Group

Director of Operations

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Position Overview

The Director of Operations is a critical, field-based leadership role at Spotless Brands, responsible for overseeing multiunit car wash, lube, and/or retail convenience stores across an assigned geographic market. Reporting directly to the Vice President of Operations, this individual is accountable for delivering operational excellence, scaling marketing growth, driving financial performance, and ensuring a consistent and exceptional customer experience across all sites.

Leading a team of District Managers, the Director of Operations acts as a strategic business partner who works cross-functionally with corporate support center leaders and field operators. In addition to leading a team of District Managers, they also oversee the Customer Experience Coordinator, who provides support on exception-based
customer escalations. The Director of Operations demands an entrepreneurial mindset, exceptional leadership capability, and a data-driven approach to ensure the effective integration of new sites and ongoing performance across the network.

Essential Functions (Other Duties as Assigned)

Operational Leadership

Directly oversee District Managers, providing coaching, direction, and performance management to ensure

operational excellence across all sites

Monitor and analyze operational key performance indicators (e.g., labor utilization, throughput, safety,

profitability) to drive data-informed decision-making and continuous improvement

Conduct regular site visits to ensure compliance with brand standards, assess team member engagement,

validate customer satisfaction, and ensure a safe and secure environment

Lead cost management initiatives, optimize labor allocation, and enforce budget discipline at the site, district,

and market levels

Establish and implement scalable systems, processes, and best practices to support growth and network

expansion

Business Development & Market Growth

Partner with the implementation team to ensure smooth onboarding and integration of new sites within the

market

Collaborate cross-functionally with corporate support teams (e.g., HR, Marketing, Facilities, Finance) to align

market goals and strategies

Identify and execute market-specific strategies to expand customer demand, increase revenue, and capture

market share

Drive the success of new initiatives, services, and technology aimed at enhancing customer experience and

operational efficiencies

People & Performance Management

Recruit, hire, develop, and retain top talent; ensure proper onboarding, training, and performance development

for District Managers and site-level team members

Build and sustain a high performing, engaged, and collaborative team culture focused on accountability,

recognition, and continuous improvement

Facilitate succession planning and career development to build leadership bench strength
Lead and influence change efforts at the field and site level, ensuring adoption of strategic initiatives and

reinforcing a culture of innovation

Champion a “One Team” Spotless Brands culture in multi-unit operations, leading change by aligning crossfunctional teams and scaling strategic initiatives for consistent excellence

Collaboration & Communication

Function as the primary field liaison between operations and broader organization, ensuring clear, consistent,

and timely communication

Represent market performance in executive-level business reviews, providing actionable insights and solutions
Collaborate with peer Directors of Operations to share best practices and drive company-wide improvements

Additional Expectations

Be available to address emergencies and urgent operational needs outside of standard business hours, as

required

Ensure consistent customer experience and operational excellence across all brands within the portfolio
Perform other duties as assigned to support the team and the needs of the business

Site Type Variations

The core responsibilities of the Director of Operations remain consistent across all locations and while core

duties do not change, the operational emphasis may vary slightly depending on the site type:

Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed,
automation, and membership sales. These sites typically operate with smaller, leaner teams where
direct leadership is essential.
Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor
coordination and a higher-touch customer experience.
Flex Sites: Combine full-service and express wash models and may include additional profit centers such
as convenience store and/or lube center, requiring cross-functional coordination, broader staffing
needs, and inventory management.

Education and Experience

Bachelor’s degree in business, operations management, or related field or equivalent working experience

required

Minimum of 7 years of industry-related experience including progressive multi-unit operational leadership

experience in a high-volume, service-based, or retail environment

Proven track record of leading large teams to achieve financial, operational, and people performance targets
Experience with P&L management, budgeting, and cost control
Strong analytical skills with the ability to use data and insights to drive decision-making and continuous

improvement

Exceptional interpersonal and communication skills with an ability to influence across levels and functions
Demonstrated success in scaling operations and integrating new locations into an existing network
Ability to travel frequently throughout the assigned market and be field-present
Valid driver’s license and ability to travel within the assigned market
Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

Knowledge

Deep understanding of multi-unit operations in high-volume, customer-centric environments
Proficiency in business and financial acumen, including Profit & Loss (P&L) management, budgeting, and labor

optimization

Working knowledge of industry trends, operational best practices, and scaling strategies in service or retail

sectors

Familiarity with performance metrics, data analysis, and operational dashboards for driving results
Understanding of HR principles, including talent development, engagement, and workforce planning
Knowledge of health, safety, and compliance standards relevant to field-based operations

Skills

Demonstrated ability to lead and inspire large, geographically dispersed teams with a focus on accountability

and results

Strong analytical skills with the ability to interpret complex data and develop actionable strategies
Excellent verbal and written communication skills; able to influence at all levels of the organization
Skilled in leading though change and guiding teams through transformation and growth initiatives
Effective at identifying root causes, developing solutions, and driving resolution in dynamic environments
Strong cross-functional collaboration skills; able to build trust and alignment across departments
Highly organized with the ability to prioritize and manage multiple competing initiatives in a fast-paced

environment

Abilities

Ability to think strategically while executing tactically to achieve both short- and long-term goals
Ability to scale operations, systems, and teams to support business growth
Ability to maintain a strong field presence through frequent travel, direct leadership, and site visits
Ability to thrive in a decentralized, entrepreneurial environment with evolving priorities
Ability to foster a high-performance culture rooted in accountability, innovation, and customer service
Ability to manage urgent issues and emergencies with poise, sound judgment, and urgency

Physical Requirements

Ability to travel frequently within assigned geographic territory or to company sponsored meetings, including

driving for extended periods and occasional air travel; travel approximately 60%

Ability to stand and walk for extended periods during site visits, including navigating large car wash facilities and

surrounding outdoor areas

Ability to work in varying environmental conditions while conducting site visits
Comfortable climbing stairs, walking long distance, or moving between indoor and outdoor workspaces

throughout the day

Ability to use a laptop, smartphone, or other mobile technologies for extended periods of time
Flexibility to work non-traditional hours, including evenings and weekend, as business needs or emergencies

arise

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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