Director of Operations

Job Title: Director of Operations

Reports To: COO

Position Type: Full Time Exempt

Salary Range: $125,000.00 to $175,000.00

Purpose of Position

• To ensure the Storage Department, Handling Department and Custom Packaging Department meet the goals.
• To contribute to the long-term success of the organization.

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude.
• We treat everybody with respect and dignity.
• We operate with high business ethics.
• We are a good corporate citizen.
• We value our professional relationships.
• We strive to have a “Continuous Improvement Culture”.
• We are committed to the safety of our employees and our equipment/facilities.
• Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility:

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability:

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude:

Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn:

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative:

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of Work:

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.

Follows directions:

Follows all written and verbal instructions provided by management, project leader, etc…

Communication:

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance:

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Safety:

Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.

Position Competency

• The ability to operate a profitable Handling/Storage department and Custom Packaging department.
• An extensive knowledge of the Warehousing and Distribution industry.
• The ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to a 3 years.
• The ability to motivate and drive a team to meet and exceed department and company goals.

Safety and Compliance:

• Ensure all department employees are aware of all safety policies and related SOPs
• Ensure the safety metrics are updated and communicated at minimally weekly
• Meet the goals as determined by the Health and Safety Steering Committee or the President

Financial and Performance:

• Manage all department related vendors.
• Review all department related vendor invoices for accuracy.
• Maintain and update 12 month rolling forecast of expenses in coordination with the Manager of Finance.
• Adhere to the expense authorization document.
• Create and maintain a plan to achieve the department goals as determined by the President.
• Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually).

Information:

• Ensure all paperwork and data entry as detailed in SOPs and work instructions.
• Ensure all information sent out of the department is accurate and any errors are tracked.

Operational Execution:

• Ensure all operational metrics are updated, monitored and communicated per the guidelines of each metric.
• Revenue per hour, cycle counts, errors, productivity metrics, etc.
• Provide a weekly performance report of the previous week for review by the President.

Management:

• Sets clear goals and expectations for all direct reports.
• Properly documents all performance issues and creates a PIP when deemed appropriate.
• Attend one pre shift meeting a month of each subordinate operations.

Project Management:

• When deemed beneficial by yourself or the President, a project outline will be create with the following items: Goal(s) of the project, required steps, required resources, analysis of risk and timeline.
• Priorities of projects will be determined with the President and review monthly or more frequently.
• Any project not on course to meet it’s goals, timelines or budget needs to be communicated to the President at time of awareness.

Image, Appearance and Sanitation:

• Ensure all department equipment’s image is maintain per the guidelines as determined by the President.
• Complete a monthly audit of all subordinate operations and review monthly with President.

Succession and Backup:

• Maintain and annually update backup plan for all mission critical functions within the department.
• Ensure training of all mission critical functions.

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.