Director of People & Culture

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You’ll Do

We’re hiring a Director of People & Culture! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our employees and contributing to the fight against homelessness. The Director of People & Culture will report directly to the Chief Operations & People Officer and be part of the Office of People & Culture team. The Director of People & Culture provides strategic and operational leadership across all human resources functions, partnering with the COPO to support employees and supervisors organization-wide. This role has direct reports.

What Your Day Looks Like

• Partner with the Chief Operations & People Officer to develop and implement strategies that support employees and supervisors across the organization
• Oversee core HR operations—including employee & labor relations, recruitment, onboarding/offboarding, benefits, learning & development, workers compensation, leave of absences, ensuring compliance, efficiency, and an exceptional employee experience
• Union & CBA Management: Serve as the lead for union-related matters, including relationship-building with union leadership and shop stewards, interpreting and applying the Collective Bargaining Agreement, supporting contract negotiations, and ensuring consistent compliance with union policies and labor laws
• Support supervisors in performance management, employee development, and workplace engagement
• Maintain up-to-date, compliant HR policies and ensure consistent application across the organization
• Manage HR technologies and data, ensuring accuracy, compliance, and actionable reporting
• Ensure compliance with federal, state, and local employment laws and regulations, including EEO, FMLA, and FLSA
• Contribute to organization-wide initiatives, process improvements, and culture-building efforts
• Provide supervision, guidance, and development to OPC team members

What Makes You Successful in This Role

• You are passionate about supporting employees and fostering a positive, inclusive workplace culture
• You have a deep understanding of human resources principles, including labor and employee relations, performance management, compensation, benefits, and compliance
• You are experienced in union and CBA management, including negotiations, interpreting agreements, and building strong relationships with union leadership and staff
• You are skilled at partnering with leadership to develop and implement HR strategies that drive organizational effectiveness and employee engagement
• You are highly organized and detail-oriented, capable of managing multiple priorities, HR processes, and compliance requirements simultaneously
• You are an effective communicator and collaborator, able to influence, advise, and build trust across all levels of the organization
• You have experience leading and developing HR teams, providing guidance, mentorship, and performance oversight
• You are proactive in identifying opportunities for process improvement and can implement solutions that enhance efficiency and employee experience
• You demonstrate strong analytical skills, using HR data and metrics to inform decisions and drive strategic initiatives
• You are committed to the mission of ending homelessness and understand how your role contributes to organizational impact
• You demonstrate a high level of discretion, confidentiality, empathy, and leadership courage

What You Bring

• 8+ years of progressive human resources or people & culture experience, with leadership in HR strategy, operations, compliance, and employee relations
• SHRM or HRCI certification preferred
• Expertise in performance management, recruitment, onboarding, compensation and benefits, learning & development, and union/CBA management
• Exceptional leadership and collaboration skills, with experience developing and mentoring high-performing HR teams and influencing organizational decision-making
• Strong knowledge of federal, state, and local employment laws and HR best practices (EEO, FMLA, FLSA)
• Highly proficient in Microsoft Office Suite, Salesforce, and other HR or business software; ability to analyze HR data to inform strategy and improve employee experience
• Ability to travel locally to meet employees at different sites and foster engagement across the organization

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ “Yes, And”
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Salary Range: $120,000 - $130,000

Position Type: Exempt

Union Representation: n/a

Schedule: Hybrid work schedule, with 3 days per week in the office— includes one day in our Mission Office on Thursdays.

Location: 2567 Mission Street, San Francisco, CA

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.