Director of Sales & Customer Service

ASMO is a groundbreaking joint venture between DHL and Aramco, aiming to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates.

Objective:

The Direct Sales & Customer Service Director is responsible for overseeing and driving sales activities while ensuring the highest levels of customer satisfaction. This role plays a key role in achieving ASMO's strategic goals and maintaining its competitive edge in the market.

General Responsibilities:

• Develop and execute the Department's long-term strategic plan in alignment with the corporate strategies.
• Develop annual business plans for the Department and ensure the achievement of financial and strategic objectives.
• Report to the CCO on the progress of activities against the annual business plans, opportunities, challenges and issues faced, mitigations taken, etc. as required, to make an informed decision.
• Manage and continuously monitor the performance of the Department to ensure performance deviations are identified in a timely manner, and required resources and actions are implemented to meet performance targets.
• Align the Sales & Customer Service department with ASMO's "value leadership" strategy, emphasizing cost efficiency and superior supply chain service performance.
• Develop and implement sales strategies that contribute to net growth and profitability in alignment with the business plans.
• Lead a diverse team of sales managers and sales executives.
• Cultivate a high-performance culture that promotes innovation, collaboration, and a strong customer-centric focus.
• Conduct in-depth market research to identify opportunities, market trends, and customer needs within the energy, petrochemical, chemical and industrial sectors.
• Develop and present compelling new business proposals, focusing on both acquiring new customers and nurturing existing customer relationships.
• Enhance customer relationships and ensure that ASMO consistently exceeds customer expectations in terms of quality, service, and performance.
• Oversee the sales order processing function and manage the sales-related help desk to promptly address customer inquiries and issues.
• Collaborate closely with the Marketing Director to create a compelling brand identity and position ASMO as an industry leader.
• Work in conjunction with the Business Development Director to identify and pursue new business opportunities from both new and existing customers.
• Ensure the achievement of the function's strategic objectives by setting priorities and objectives for direct reports, managing performance, developing, and motivating highly qualified talent, and providing strategic direction to maximise performance, and improve operational excellence and productivity.
• Raise employee awareness and commitment to ASMO's vision, mission, values and corporate strategy to establish a highly engaged and motivated workforce, and continuously improve performance.
• In coordination with the Chief Commercial Officer and the Human Capital Department, ensure smooth workflow of operational processes and optimal utilization of resources.
• Prepare and recommend the Department's budget in alignment to the respective annual business plan.
• Monitor the Department's financial performance against the approved budget, identify areas of unsatisfactory performance (if any), and recommend mitigating actions.
• Identify and manage implementation of change initiatives on systems, processes and practices considering 'international leading practices', and/or other changes in the business environment.
• Manage the development and implementation of Departmental policies, systems, processes, and procedures to ensure operational excellence.
• Identify and manage the implementation of improvements to ensure compliance with ASMO's standards and regulatory requirements that are aligned to business needs to increase operational effectiveness.
• Present regular and ad-hoc management reports related to the function, provide recommendations to the Chief Commercial Officer on new opportunities, highlight critical issues and challenges, and provide strategic insight to ensure effective decision-making.

Qualifications:

• Bachelor's degree in Business Administration, or equivalent from a recognized and accredited university is required.
• Master's degree in Business Administration, or equivalent from a recognized and accredited university is preferred.
• Demonstrated proficiency in oral and written English.
• 13 years' experience in similar or related field, out of which 7 years at a managerial / leading position.
• Demonstrated success in leading and developing high-performing teams
• A proven track record of experience in sales and customer service roles.

ASMO is an equal opportunities employer and welcomes applications from all qualified candidates.