Director of Security & External Transportation

Overview:

The Director of Security, External Transportation, and Parking is responsible for the strategic leadership, planning, and operational oversight of security services, transportation operations, and parking management across the organization. This role ensures a safe, secure, and welcoming environment for patients, visitors, employees, and hospital assets while maintaining compliance with hospital policies, regulatory standards, and administrative guidelines.

The Director collaborates with clinical and administrative leadership to support hospital operations, emergency preparedness, and safety initiatives while promoting exceptional service and operational efficiency.

Responsibilities:

• Direct, plan, implement, and monitor the overall operations of Security, External Transportation, and Parking services.

• Ensure the safety and security of patients, visitors, staff, and hospital property across all facilities.

• Develop and enforce security policies, procedures, and operational protocols in accordance with regulatory and hospital standards.

• Lead security operations including incident response, investigations, emergency preparedness, and coordination with law enforcement and public safety agencies.

• Oversee transportation and parking operations to ensure safe, efficient, and customer-focused service delivery.

• Maintain compliance with Joint Commission standards and other regulatory requirements related to hospital safety and security.

• Provide leadership, direction, and performance oversight for departmental staff and management teams.

• Foster strong working relationships with hospital leadership, clinical teams, and external partners.

• Communicate effectively with stakeholders at all levels, particularly in high-pressure or urgent situation

Qualifications:

• Bachelor’s degree required

• Master’s degree preferred

Experience

• Minimum 5 years of mid-management or executive-level security or law enforcement program experience required

• Healthcare security leadership experience preferred, including at least 6 years managing security operations in a healthcare environment

Skills and Competencies

• Exceptional interpersonal and leadership skills with the ability to work effectively with executives, clinicians, staff, and the public

• Strong written and verbal communication skills

• Demonstrated ability to remain composed and make sound decisions in urgent or high-pressure situations

• Thorough knowledge and practical application of Joint Commission safety and security standards