Disability Services Navigator

GENERAL DEFINITION OF WORK:
This position supports individuals with disabilities in accessing services and making informed choices about long-term supports. The Disability Services Navigator utilizes the Science of Hope and person-centered planning to deliver services such as Information and Assistance, Options Counseling, HCBS System Navigation, and Service Coordination of Long-Term Services and Supports (LTSS). The role ensures that individuals are connected to appropriate resources and empowered in planning their own paths forward. Work includes in-person, online, and telephonic system navigation.

ESSENTIAL FUNCTIONS:

· Conduct intakes and complete eligibility documentation for services, including assessments and social histories.

· Provide current information and assistance on available community opportunities and services.

· Draft funding requests and monitor service authorizations and needs.

· Determine initial and ongoing eligibility, maintaining records and making referrals as needed.

· Support clients in accessing identified services to maximize self-determination.

· Assist in applying for local, state, or federal benefits for clients and families.

· Coordinate and monitor Individual Service Plans, including facilitating transitions and service terminations.

· Advocate for clients and facilitate Interdisciplinary Team planning.

· Deliver person-centered Options Counseling, including interviews, eligibility screenings, and support planning.

· Participate in HCBS System Navigation and Medicaid Administrative Claiming activities.

· Establish and maintain collaborative relationships with service providers, law enforcement, judicial systems, and other partners.

· Attend meetings, trainings, and conferences relevant to disability services and navigation.

· Perform other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

· Knowledge of:

· Federal and state assistance programs that support individuals with disabilities.

· System navigation and eligibility requirements for LTSS and HCBS programs.

· Ability to:

· Demonstrate flexibility and adaptability in a fast-paced environment.

· Communicate clearly and effectively, both verbally and in writing.

· Solve problems and think critically in support of client needs.

· Work independently and as part of a team.

· Follow oral and written instructions and resolve conflicts.

· Use relevant technology and maintain computer literacy.

EDUCATION AND EXPERIENCE:

Bachelor’s degree with at least 30 semester hours in a human services field (e.g., psychology, social work, counseling, education, nursing) and one year of experience delivering services to individuals with disabilities. Must possess a valid driver’s license, reliable transportation, and adequate liability insurance.

WORK ENVIRONMENT:

This role may involve a mentally stressful environment but poses minimal risk of physical injury. Regular work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility as needed. Travel is required. The position may require prolonged sitting or driving and light to moderate physical activity. This position will mainly be serving the Des Moines, Louisa, and Muscatine County areas.

DISCLAIMER:

This job description does not list all duties. Employees are expected to follow additional instructions and perform other job-related duties as required. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act. Eastern Iowa Disability Alliance MHDS of the ECR DAP is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $56,430.40 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Iowa City, IA 52240