Patient Services Intermediate

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Provide clinic operational support to the Pediatric Medical Specialty ACU divisions including Sleep and Neurology in an ambulatory care clinic setting. Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to the medical care. Assist in identifying and resolving clinic operational problems, help train new staff members, and covers for other colleagues on the clinical support operations. Individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting. Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement. The role includes:

• Manage the fax server; distribute faxes to nursing, providers, and scan incoming documents into MiChart as needed

• Coordinate and schedule patient?s medication education appointments with nursing

• Fax signed orders, medical record requests, and other documents to internal and external recipients, scan into media or send to HIM for processing

• Complete school forms, action plans, DME forms and other patient forms including FMLA

• Assist nursing staff with responding to patient management issues; including returning patient telephone calls, obtaining laboratory and test results, scheduling tests and other similar tasks as requested

• Efficiently navigate the electronic medical record (MiChart) to obtain information needed

• Perform other related duties as assigned by administrative manager

Required Qualifications*

High School diploma or an equivalent combination of education and experience is necessary.

3-4 years experience within a large, complex healthcare system.

Experience and proficiency in utilizing computer including standard business computing programs and EMR.

Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis.

Strong interpersonal and communication skills are necessary.

Demonstrated active listening, written, verbal and information technology skills.

Ability to manage stress effectively.

Demonstrated excellent attendance and reliability.

Ability to work collaboratively and seamlessly as an integral member of the team.

Track record of observing and executing patient confidentiality protocol.

Ability to take initiatives and exercise critical thinking skill to effectively solve problems and improve quality with the framework of patient care support protocols.

Desired Qualifications*

• Experience with pediatric population.

• Solid understanding of computer systems, and Microsoft Office applications.

• Prior experience completing prior authorizations

• Proficiency in Medical Terminology.

• Previous experience with MiChart Cadence/Epic system.

• Seek constructive approached to resolving workplace issues.

• Responds positively to change, showing willingness to learn new ways to accomplish work.

• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.

• Knowledge of University policies and procedures.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

274906

Patient Services Intermediate

Patient Services Intermediate

Michigan Medicine - Ann Arbor

Hybrid

Full-Time

Regular

Nonexempt

Um Hospital

MM CW Peds Specialties - Core

3/11/2026 - 3/25/2026

Service Employees Intl Union (SEIU)