Dispatch Coordinator

Job Type: Full-Time (12:00 PM – 8:30 PM)
Salary Range: $21 – $24 per hour

Job Summary:

The Dispatch Coordinator helps manage the day-to-day flow of outgoing shipments from our print facility to clients and distribution centers. This role focuses on making sure every order leaves on time, goes to the right place, and ships in the most cost-effective way possible. You’ll work closely with production, shipping carriers, and customer service teams to keep operations smooth and efficient.

Key Responsibilities:

1. Dispatch Operations

• Plan and coordinate the daily dispatch schedule to meet delivery deadlines.
• Verify and prepare all shipping paperwork, including bills of lading, packing slips, and delivery notes.
• Monitor and track shipments to confirm they’re picked up, dispatched, and delivered on schedule.
• Email outside couriers to compare shipping rates and secure the most competitive pricing for each shipment.
• Make sure all orders are properly packed, labeled, and documented before leaving the building.

3. Communication & Coordination

• Work with production, sales, and client service teams to ensure smooth handoffs between departments.
• Stay in touch with carriers and drivers to confirm pickups and troubleshoot any delivery issues that arise.

4. Customer Service

• Respond to customer or client inquiries about delivery timing or shipment status.
• Resolve any delivery-related issues quickly and professionally.

5. Documentation & Reporting

• Keep accurate records of shipments, delivery confirmations, and related costs.
• Report on dispatch performance, issues, and carrier feedback when needed.

6. Compliance & Safety

• Follow company procedures and shipping regulations.
• Maintain a safe and organized work environment when handling printed materials.

Qualifications:

• High school diploma or equivalent (additional logistics or supply chain training is a plus).
• Prior experience in dispatch or logistics, ideally within print, manufacturing, or distribution.
• Strong organizational skills and attention to detail.
• Clear and professional communication, both written and verbal.
• Comfortable using computers and basic shipping or dispatch software.
• Able to multitask and work efficiently under pressure.

Physical Requirements:

• Ability to lift and move packages of various sizes and weights.
• Comfortable standing, walking, and handling manual tasks for long periods.

Work Environment:

• Fast-paced warehouse and production setting.
• May occasionally require overtime or weekend work depending on project deadlines.