Dispatch Executive

Key Responsibilities:

• Plan, schedule, and dispatch vehicles, drivers, or field staff as per daily operational requirements

Required Skills & Qualifications

• Bachelor’s degree or diploma (preferred but not always mandatory)
• Proven experience in dispatch, logistics, or operations coordination
• Strong communication and multitasking skills
• Ability to work under pressure and manage time-sensitive tasks
• Proficiency in MS Excel, dispatch systems, or logistics software
• Good problem-solving and decision-making abilities

Preferred Skills

• Experience with GPS tracking or fleet management systems
• Knowledge of routes, traffic patterns, and local geography
• Ability to work in shifts, including nights or weekends

Key Competencies

• Attention to detail
• Organizational skills
• Team coordination
• Customer-focused mindset

Work Environment

• Monitor trips, routes, and service timelines to ensure on-time performance
• Communicate clearly with drivers/field staff regarding assignments, changes, and emergencies
• Track vehicle or staff movement using GPS, dispatch software, or manual logs
• Handle customer inquiries, complaints, and service updates professionally
• Maintain accurate dispatch records, trip logs, and reports
• Coordinate with operations, logistics, and customer service teams
• Respond promptly to delays, breakdowns, or unexpected issues and take corrective action
• Ensure compliance with company policies, safety standards, and regulatory requirements

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: Hybrid remote in Rajkot, Gujarat