Dispatch Manager

Key Responsibilities:1. Machine Dispatch:

• Plan, schedule, and coordinate the dispatch of machines and equipment as per project or customer requirements.
• Ensure machines are inspected, documented, and ready for dispatch in compliance with quality and safety standards.
• Monitor the movement and return of machines to and from various locations.

2. Transport Coordination:

• Arrange and manage transport logistics for delivery and pickup of machines and goods.
• Liaise with transport vendors, drivers, and internal stakeholders to ensure timely and cost-effective transportation.
• Optimize routing and scheduling to reduce downtime and transportation costs.

3. Team Handling:

• Lead, train, and manage the dispatch team including coordinators, drivers, and helpers.
• Allocate resources efficiently to meet dispatch targets and resolve any staffing issues.
• Monitor team performance and ensure adherence to company policies and safety regulations.

4. Coordination:

• Coordinate with sales, service, warehouse, and operations teams for seamless dispatch execution.
• Maintain accurate records of dispatches, delivery notes, and logistics documentation.
• Use dispatch or ERP software for planning and tracking dispatch operations.

5. Customer Handling:

• Communicate with customers to confirm dispatch details, schedules, and any special requirements.
• Resolve customer complaints or issues related to dispatch, delivery, or machine readiness.
• Maintain a professional and responsive relationship with clients to ensure high customer satisfaction.

Requirements:

• Proven experience (3–5 years) in dispatch/logistics management, preferably in machine or equipment dispatch.
• Strong leadership and team management skills.
• Good knowledge of transport regulations and logistics best practices.
• Proficient in dispatch software, ERP systems, and MS Office.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.

Key Competencies:

• Planning and Scheduling
• Team Leadership
• Customer Focus
• Attention to Detail
• Problem Solving
• Communication and Interpersonal Skills
• Time Management

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Dispatching: 5 years (Required)
• transport: 4 years (Required)
• Customer relationship management: 5 years (Required)

Work Location: In person