Dispatch Officer

Dispatch Officer

Job Location: Gajjumata, Kahna, Lahore

Job Description

Overview

A Dispatch Officer manages incoming and outgoing communications, prioritizes requests, and directs personnel or vehicles to appropriate locations efficiently and safely.

Key Responsibilities

• Receive and handle calls, messages, or service requests
• Dispatch drivers, technicians, or emergency personnel to locations
• Monitor routes, schedules, and real-time activities
• Maintain communication with field staff via radio, phone, or software systems
• Keep accurate records of calls, dispatches, and incidents
• Prioritize tasks based on urgency (especially in emergency settings)
• Track vehicles using GPS or dispatch systems
• Respond to unexpected issues (delays, emergencies, breakdowns)
• Coordinate with other departments or agencies

Required Skills

• Strong communication and listening skills
• Ability to multitask under pressure
• Quick decision-making and problem-solving
• Good knowledge of routes and geography
• Basic computer and dispatch software skills
• Attention to detail and accuracy
• Calm and composed in emergencies

Qualifications

• High school diploma or equivalent (minimum)
• Additional certification in dispatching or logistics (preferred)
• Experience in customer service, logistics, or emergency services is a plus

Pay: Rs35,000.00 - Rs40,000.00 per hour

Work Location: In person