After-Sales Service Manager (AC Division)

Join a rapidly growing leader in Mobile, Accessories, and Solar! Now expanding its horizons to Air Conditioners. We are seeking a high-potential, results-driven After-Sales Service Manager for our Air Conditioner division based in Lahore.

Lead the future of home appliance service in Pakistan , build networks, drive teams, and own the customer experience.

Location: Lahore, Pakistan (Field + Office)

Type: Full-time

Experience: 2+ Years in After-Sales / Home Appliance Management

Education: Bachelor's in Engineering, Supply Chain, or related field

Language: English (working proficiency)

Salary & Perks: Market Competitive

WHY THIS ROLE MATTERS

You will be the driving force behind an end-to-end after-sales service ecosystem for air conditioners across Pakistan. From picking store locations to resolving escalated customer issues, this role offers full ownership of a growing operation.

WHAT YOU'LL DO

• Build and expand service networks in target communities , from site selection to launch.
• Negotiate lease agreements with property managers to keep costs within budget.
• Oversee the design and setup of Mini Counters and community service outlets per brand standards.
• Own the full on-site service cycle: planning, staffing, pricing strategy, and customer satisfaction.
• Manage daily operations of the after-sales team (maintenance & cleaning staff) including hiring, training, KPIs, and incentives.
• Develop and continuously improve Standard Operating Procedures (SOPs) for all service functions.
• Analyze service data , customer feedback, fault trends, resolution time , and report to leadership.
• Research competitor strategies and create differentiated service offerings.
• Grow new revenue streams such as AC maintenance packages, deep-cleaning bundles, and value-added services.
• Handle major complaints and personally follow up on VIP/key customer cases.

WHAT WE'RE LOOKING FOR

• 2+ years in after-sales management in home appliances or consumer electronics.
• Proven ability to lead cross-functional teams and manage multiple priorities.
• Strong knowledge of the Pakistan AC market and local customer behavior.
• Excellent communication, negotiation, and reporting skills.
• Proficient in MS Office and project management tools (PMP certification is a plus).

Work Location: In person