Dispatch & Operations Coordinator

Dispatch & Operations Coordinator – Donation Center

Location: Albuquerque, NM – Main Office (Juan Tabo & Candelaria)
Pay: $17.50+ per hour, depending on experience
Job Type: Full-time (weekends required)
Benefits: 401(k) with company match, medical, dental, vision, PTO, paid training, safety bonuses, and performance-based raises

About Us

Join our team and make a meaningful impact! Our Clothing Donation Center helps the community by ensuring donated items are collected, sorted, and distributed efficiently. We value teamwork, safety, and excellent customer service, and we are looking for a proactive individual to help coordinate our daily operations.

Job Summary

The shifts for this position are Sundays thru Thursday with Fridays and Saturdays off.

We are seeking a Dispatch & Operations Coordinator to manage daily logistics and front-office operations. This role is central to our operations, ensuring donation trucks are routed efficiently, drivers are supported, and donation pick-ups are scheduled and executed smoothly. The ideal candidate is organized, detail-oriented, and able to make quick operational decisions in a fast-paced environment.

Key Responsibilities

• Serve as the main point of contact for the Donation Center, answering phones and emails professionally.
• Schedule donation pick-ups and create daily routes for up to 9 trucks to ensure timely and efficient operations.
• Act as the primary dispatcher, supporting drivers and adjusting schedules or routes as needed.
• Perform administrative duties including data entry, report preparation, and recordkeeping.
• Generate operational and logistics reports for management.
• Maintain organized files and documentation in compliance with company policies.
• Collaborate with office and warehouse staff to ensure smooth, coordinated operations.
• Occasionally assist with accepting and handling incoming donations at the drive-up door.

Requirements

• Prior experience in office administration, dispatching, or logistics; warehouse or transportation experience preferred.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general office technology.
• Experience with routing, scheduling, or truck dispatching preferred.
• Ability to work independently and problem-solve in real time.
• Ability to work in a fast paced office and warehouse environment with regular distractions and multi-tasking.
• Ability to lift 25–35 pounds regularly and 50–75 pounds occasionally with assistance.
• Must pass a criminal background check and drug screening/physical.
• Availability to work weekends is required.

Why Join Us

• Competitive pay: $17.50+ per hour depending on experience
• 401(k) with company match
• Medical, dental, and vision coverage
• Paid time off including vacation and holidays
• Paid training and safety bonuses
• Opportunity to make a real difference in your community

We are an Equal Opportunity Employer (ADA/EOE). Applicants of all backgrounds are encouraged to apply.

Job Type: Full-time

Pay: From $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position is scheduled Sunday through Thursday, with Fridays and Saturdays off. Are you able and willing to work this schedule on an ongoing basis?
• How many years of office or administrative experience do you have?
• How many years of transportation or logistics experience do you have?
• How many years of dispatching and/or route planning/creation experience do you have?
• How many years of supervisory or management experience do you have?

Education:

• High school or equivalent (Preferred)

Work Location: In person