Dispatch Supervisor

Job Description:

Dispatch Planning:

• Dispatch will be scheduled only after full payment confirmation or as per approved credit terms.
• Orders must be cross-verified with the final invoice and client confirmation before planning dispatch.
• All equipment must be QC-checked, properly packed, and labeled with the client’s name and order ID
• Inventory & Packing:
• Ensure the correct model and quantity of products as per the client’s final order.
• Use proper packing material to avoid any damage during transit.
• Photograph the packed goods before loading as record.
• Logistics Coordination:
• Share complete dispatch details with the logistics partner including delivery address, contact person, and time of delivery.
• Get confirmation from the logistics provider and share tracking info with the client.

Shortage Management

• In case of shortage due to stock unavailability or production delay, update the sales representative in advance.
• Mention clearly on the invoice or delivery challan:

"Following items are pending due to shortage. Will be dispatched separately in the next lot."

• Update the shortage follow-up sheet with expected availability and dispatch timeline.
• Pending dispatch must be completed within the committed timeline to avoid client dissatisfaction.

8. You must be pre-planned and fully aware that the given order is 100% completed before dispatch.

9. If you find that any material is short or pending, you are responsible for immediately coordinating with the manufacturing/production department.

10. All shortages must be fulfilled within the committed order timeline – no excuse will be accepted later.

11. It is your responsibility to ensure that the dispatch is complete and accurate, and to avoid any delay or miscommunication with the client.

Strict action will be taken if any dispatch is found incomplete without prior information and follow-up.

• Documentation:
• Ensure all dispatch documents are ready – invoice, delivery challan, warranty form, etc.
• Get the client’s acknowledgment on delivery and keep a signed POD (proof of delivery) copy.
• Internal Reporting:
• Sales and dispatch teams must coordinate and update the dispatch status in the tracking sheet.
• Any delay or issue must be reported to the concerned manager immediately.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Work Location: In person